Our Training Consultants
Elite Training European Ltd use the best training consultants. To qualify as a consultant our trainers must:
- have practical experience to a high standard in the field in which they are training. This ensures credibility with delegates
- display excellent current knowledge of the subject in which they specialise
- qualify as a trainer at the highest level and experienced with groups at all levels
- meet customers needs and welcomed back for more.
Our training consultants will discuss your requirements. They will be keen to learn about the people involved and an understanding of your working practices and the organisation's culture. This helps us ensure the training relates to individual and the companies needs.
Résumé of Mick Miles N.Dip.M PGCE FBAPT MCMI
Mick has over 30 years experience as a manager, trainer and consultant.
Numerous training courses and studies have enabled him to qualify as a tutor and facilitator in personal development and management issues. He is a Home Office appointed Trainer of Trainers and a City and Guilds NVQ Assessor. He also holds a Management Diploma and a Postgraduate Certificate of Education by the University of East Anglia.
Training with Dr. Richard Bandler and Dr. John Grinder the creators of Neuro Linguistic Programming, Michael Breen a leading expert and master trainer in NLP and Paul McKenna the world's best known hypnotist, has qualified Mick as a practitioner of NLP. Delegates on all the courses that he delivers appreciate the benefits of this.
One of the few tutors to have studied communication skills combined with the behaviour of people, and have the opportunity to put these skills into practice by interviewing violent offenders including rapists and murderers. Witnesses and victims of such offenders require delicate handling and Mick has extensive experience of working with police officers in defence tactics, and interpersonal skills.
He is an acknowledged expert in dealing with people from all walks of life and gives one-to-one help for personal development.
Extensive training in team building enabled him to confidently lead teams in demanding situations in the United Kingdom and abroad. Licensed by Belbin Associates to use Interplace 5.2 for Windows, he is able to provide team role profiles and job suitability details.
As a senior manager he has considerable experience in both project and people management in this country and abroad. He was also responsible for recruiting and developing staff at the Suffolk police headquarters.
Mick is the Managing Director of Elite Training European Ltd. He started the company in 1996 and built it around the philosophy of developing:
- "outside the box" approaches to organisational issues; and
- innovative training processes.
His experience and creative thinking skills have enabled him to design and deliver numerous core skills and management courses for large organisations.
You may have heard Mick on the radio or read about him in the press. He is often asked to give his opinion on the topics he teaches.
Résumé of Ann Youngs BA Dip Ed
Ann's early career was in secondary education, from where she moved into a number of senior management posts in an educational publishing company, Nelson UK.
She later developed a role as a Director of the corporate university of The Thomson Corporation with specific responsibility for Europe and Asia.
Ann's experience and expertise include developing leadership competencies and personal effectiveness in individuals as well as working with leaders to help them facilitate change effectively in their organisations. Believing that leaders can only be truly effective when they understand themselves and their impact on others and this philosophy underpins the work she does.
Working with Thomson over many years has afforded her many opportunities to work with a diverse range of cultures, which has added to the breadth and depth her understanding of the attitudes, values and skills required to operate in a global environment.
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The Forum Corporation:
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Wilson Learning:
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Career Systems International:
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Franklin Covey:
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Global Integration:
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Achieve Global:
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Corporate Lifecycles Inc.
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Leadership Research Institute:
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Ann facilitates many courses for individual and corporate development and is qualified to use the following tools:
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Résumé of Michael Pepper MSc MA (Law) MA Chartered FCIPD
Michael is highly qualified and experienced in all aspects of Human Resources (HR) with particular emphasis on strategic planning, employment law and change management.
His qualifications include an MSc in Strategic Management from Bristol University and MA in Employment Law from Leicester University. He also has diplomas in Strategic HR from Harvard and Stanford Business Schools.
During 30 years service as a Human Resources professional, he worked in both the public and private sectors at a local and national level; helping professionals develop to their highest potential.
As a Human Resources consultant Michael runs training courses and delivers a consultancy service for all employment issues.
He can advise on strategic issues and prepare a policy for you, or audit an existing policy to ensure that it conforms to current law. You can benefit from his advice and guidance on your current polices and problems.
His roles include:
- Strategic HR Advisor to the Home Office; Director of HR for a Police Force and Head of Workforce Strategy for the National Policing Improvement Agency
- Director of Human Resources function for major organisations employing many thousands of staff
- HR Lead for major organisational change programmes at both national and regional levels.
Michael is involved in all the major service areas including outplacement consulting, executive team building, executive selection and a broad range of other organisational development activities. Because of his experience, executives at the highest levels seek him out to help with their most personal and professional issues.
He is also sought out by executives for his insight on career planning; his expertise in helping executive teams perform more productively and to turn around problem managers.
Résumé of Steve Holton BSc MBA
Steve has 30 years experience in managing manufacturing and high-tech operations, ranging from large corporates to SMEs. He has a track record of improving efficiencies, processes, taking out costs and building strong teams within manufacturing, and has an inspirational and hands-on management style.
He worked at Director level for three years in the public sector, for The East of England Development Agency. He also worked as CEO running a high technology manufacturing and consulting company, from start-up to £4m turnover.
Having experience in starting up enterprises, Steve has wide knowledge of the needs of an SME in terms of sales and marketing, legal, financial, HR, operations and corporate governance.
Steve has been instrumental in taking companies from the embryonic stages through to development and business growth. Steve has a wealth of experience in exploring funding options from banks, UK Government Schemes, the European Union, private individuals and VC funding.
He is internationally experienced having worked as a consultant on Operations in France, The Netherlands and Germany as well as the UK.
He is able to assist your management team by looking ways to increase revenue and reduce costs, assessing where the greatest added-value takes place, and will challenge you to review alternative tactics for non-core operations. He is a strong advocate of financial accountability, team building and process improvement and uses a consultative style to find solutions and change cultures
Steve holds a BSc in chemistry from University College London, and an MBA in business strategy from The Open University Business School.
Résumé of Rachel Whitfield BSc
Rachel is an enthusiastic manager with 15 years experience gained in Training, Coaching, Recruitment and HR.
She is CIPD Qualified and an NLP Practitioner.
She is also qualified in the delivery of Strength Deployment Inventory and Level A/B psychometrics (including 15PF+, 16 FQ, Jung Type Indicator) which she uses regularly within her work.
Rachel has been invited to judge at both the 2009 National Training Awards and 2009 National Sales Awards and is member of the Association of Coaching.
Rachel has worked globally designing and delivering development programmes for organisations such as GE Capital, Barclays, Lloyds TSB, HMRC, BBC TV Licensing, Somerfield, MetLife, Kuehne and Nagel.
Rachel has been described by both clients and delegates as incredibly passionate and committed, with a focus on gaining real and tangible results. She has firsthand experience of the subjects she trains, which adds to the credibility and effectiveness of her work.
These are some of the many courses Rachel delivers:
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Résumé of John Hughes BA ACA
John has over 25 years experience as a chartered accountant and project manager.
Working with International multicultural teams has enabled him to specialise in building and motivating teams to deliver projects – especially in difficult circumstances.
His career has tracked some of the major trends of the last 15 years. He project managed the implementation of computer systems for the following:
- a global system in the oil business
- DTI during the move to commercial style accounting
- John Birt's reworking of the BBC
- Norwich Union post merger
- the electricity privatisation
- the start up of the National Lottery
- the Government of Croatia
- the United Nations.
John has worked with the following organisations as a project manager or accountant:
| BBC | Ionica PLC | Norwich Union |
| Coopers and Lybrand | London Electricity | Oracle Corporation |
| Department of Culture Media and Sport | Macmillan | PriceWaterhouseCoopers |
| Department of Trade and Industry | Ministry of Finance Croatia | Royal Bank of Scotland |
| Ernst and Young | National Grid Company | NHS |
| Food & Agriculture Organisation of the UN | New Opportunities Fund | Willis Corroon |
In addition to his consultancy work, John also provides training courses on:
- Letter and report writing
- Finance in business
- Project Management.
Résumé of Sarah Dawrant BA CPCC
Sarah is a Certified Professional Coactive Coach (CPCC) trained by the Coach Training Institute (CTI). CTI is an international coach training institute that is recognised by the International Federation of Coaches (IFC).
In addition to her specific CTI training, she has invested the past nine years studying personal development and professional speaking.
As a coach and trainer, Sarah brings professionalism, flexibility and positivity to all her workshops.
She runs a wide variety of management and personal development courses. Employers have complimented me on my strong ability to sense delegate needs and then adjust programmes or my style as required.
Her fun style is refreshing and that the skills participants have gained from her training have lead to improved confidence and significant performance improvements.
While working with Sarah, you will:
- discover what you want to do with your life
- identify your specific personality type. Knowing this will help you understand the best type of job to go after
- define the specific gifts only you bring to the world and how to best share them
- become more assertive
- learn how to say no and set clear boundaries in your professional and personal relationships
- focus on what you DO WANT instead of what you DON'T WANT
- have a safe place to actually practice being the woman you want to be before you go out and share her with the rest of the world
- gain the confidence to go out and live the life you secretly know is waiting for you
Résumé of Mike Sullivan BA PGCE Dip Marketing
Mike has 16 years experience in Sales and Marketing management, including a significant time with ICI and Philips. He advises companies as diverse as GlaxoSmithKline, Sun Microsystems and Civica as well as supporting entrepreneurs at the earlier stages of their development.
With a background which covers many aspects of business including Systems Design, Process Analysis and HR projects, Mike is able to rapidly form an holistic view of complex business issues. He has the practical experience to address these with insight and innovation.
He focuses on helping marketing teams and sales personnel understand the dynamics of their relationship with clients at both the strategic level (which clients, which products, which markets?) and the interpersonal levels.
As an in-house consultant for many companies, his main activities include.
- Advising companies on all aspects of client relationship management and development
- Advising and coaching bid teams and Senior Management competing for major tenders
- Writing and producing proposals and written submissions
- Coaching for presentation skills and for winning new business
- Advising on targeting strategies and approaches, including research and analysis techniques for business development.
He provides coaching and advice on the following topic areas:
- Developing effective marketing plans
- Creating client-centred communications
- Managing client relationships, partner relationships and staff relationship
- Winning bids for new business
- Integrating sales plans and marketing activity
- Developing marketing teams.
Résumé of Chris Steward BMus
Chris has been writing copy professionally since 1983, working both client-side and for agencies. Specialising in business-to-business marketing, but also with experience of writing high profile consumer communications.
Chris has written engaging, persuasive copy for clients across a range of industry sectors, including construction, arts and entertainment, travel and leisure, IT, financial services and utilities.
Combining creative flair with practical experience of the commercial world, Chris has written just about every kind of marketing communication, from radio commercials for rail travel and videos for new housing developments to IT websites and holiday brochures. He also has experience of writing SEO copy for websites.
Chris's client experience includes projects for American Airlines, AXA Insurance, Barclaycard, BAA, Beneficial Bank, Bosch, BT, Campbell Soup Co, Citibank, Cosmos Holidays, Diners Club, E.ON, Hertz, Marriott Hotels, MasterCard, Mecca Leisure, Medco Health Solutions, Multiple Sclerosis Society, National Express, RAC, Rail Europe, Roche Pharmaceuticals, Siemens, Singapore Tourism Board, Tetra Pak, Thomson Holidays (TUI), Town and City Parking, Travel Channel and WNS Assistance.
He has edited magazines, newsletters and books, including the Middle East Association's Opportunity Middle East quarterly and the Classic FM Music Guide.
Chris is also a tutor for the Diploma in Copywriting course run by the Institute of Copywriting, an accredited distance learning college.
Résumé of Stuart Skinner FCMA FCCA
Stuart can advise and formulate your strategic plans whether they may be for expansion, contraction, cost cutting or preparing for a sale or acquisition.
Finance for the Non Financial Manager is now an important area of training for many companies. Stuart will tailor a suitable course for this essential information to be imparted to your employees. Your company will benefit from greater efficiency and your employees will gain greater job satisfaction.
Stuart's experience and training plan has developed from the theory that all companies must have a plan of action, and the financial plan is the key to success. However all plans must be filtered down to all employees both within and outside the financial departments.
Résumé of John Bell M. Ed FPSA
Having obtained a Masters degree in Education John went on to become a UK Government qualified Curriculum Development and Evaluation Officer where his primary role was to establish training needs for adults and then design training material to aid development.
He is also a Home Office certified facilitator and a Home Office Certified Trainer of Trainers. His presentation methods are based on sound, person-centred learning.
A Fellow and former Vice President of the Professional Speakers Association John is also the author of two books on public speaking.
John's work as a human behaviour consultant over the last 22 years has put him at the forefront of collating best practices in human relations in the UK and throughout Europe.
Integral to his on-going research, he annually interviews hundreds of managers, engages in action research, and analyses the factors that drive or impede business co-operation and responsiveness for his high-level clients.
He teaches all levels of staff how to harness the power of positive thought to succeed. John helps managers and staff to peel back the layers of individual behaviour to discover effective strategies for engaging existing and potential customers. He also shows delegates how modifications to their language, behaviour and style of response can significantly enhance management skills and staff interaction.
The author of over 25 books and an International conference speaker, John is recognised throughout the world as an authority on the mind. His dedication and expertise has led him to conduct research into staff behaviour such as managing change, motivation, problem solving and achieving success.
John is regularly used by GlaxoSmithKline, SAP and Astra Zeneca to provide advanced training for their sales and marketing teams.
Using delegate evaluation scores collated by a large international conference organiser he has been voted 'Best UK Conference Speaker of the Year' on four occasions.
His humorous style of delivery ensures that delegates are educated whilst being entertained.
His continuing success relies on his reputation, which is linked to the outstanding, positive feedback companies constantly receive from their delegates.
These are some of the many courses John facilitates:
- Appraisal Skills
- Change Management – why change is inevitable and how to cope with it
- Communication Skills
- Creative Problem Solving
- Managing and Motivating Others
- Negotiation skills
- Presentation Skills
- Quality Customer Service
- Secrets of Success.
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