Improve That Process

A Northgate Training Game

Change Management Training Activities showing how effective communication, empowerment and managing change leads to increased customer satisfaction and profit!

A training activity that encourages delegates to take responsibility for continuous change in working practices and systems. It demonstrates how departments and teams can be ’set’ in their ways and it encourages multi-functional teams to improve systems as an ongoing process.

This change management game encourages teams to examine their methods of work and empowers them to agree on new process procedures to eliminate waste and add value to the business.

How it Works

Participants are divided into the following five departments at Tagus Pharmaceuticals:

Sales Administration, Production Control, two Production Departments and Packaging. Improve That Process

These departments communicate with each other via an in-tray system of written messages. Their task is to fulfil customer orders for tablets, over a simulated day of work (30 minutes).

Sales receive the day’s orders and do all the paperwork – invoices, delivery notes and labels. They pass all the tablet requirements to Production Control who must liaise with the two Production departments to produce tablets according to instructions and using the materials provided. Packaging construct packs for holding the tablets. Everything then goes back to Production Control to be checked and made ready for despatch.

Teams do not perform well on the first day – the average is 0 orders sent!

Teams then review their performance, address the problems they faced, manage the change (they are empowered to change what they like) in terms of the ‘process’ and design new ways of working before they begin a second day (30 minutes).

Productivity and profits on Day 2 are far greater – the average is 9 orders sent!

The motivated teams then reflect upon their methods of working and how this relates to their workplace. The Trainer’s Notes give full guidance on key points.

This Change Management game focuses on:

Benefits of cross-functional teams
Open communication networks
Continuous improvement
Embracing and managing change
Thinking outside the box
Empowerment.

Comments from Users of this Change Management Game

“Improve That Process! was truly amazing! You could see what happens in organisations with poor processes. Issues that surface slowly over a period of time within an organisation were simulated in just half an hour! Everyone felt the exercise was extremely valuable and powerful.”

“I used Improve That Process! with a group from a manufacturing industry. It was a great game, with lots of learning points about the benefits of Process v. Departmentalised working and it was easy to use.”

“Thank you for a successful team event. Improve That Process! went really well, we all learnt a lot from it and hope to meet up with you again soon.”

Download a PDF file of this Change Management game

Buy this game and use it many times; or we will run it for you. Please contact us for more information.

Timing:	3 hours + debrief.
Numbers:	5 teams with 3 or 4 participants in a team (for each game).
Who:	Staff at any level.
PC required:	None.
Licence Free:	There are no restrictions on how many times you can use this game.
Cost to buy and facilitate yourself:	£495 + delivery and VAT (if applicable).

Buy this game with:

Credit or Debit Card – Click on the Add to cart button below or contact us to pay over the phone
Bank Transfer (please ask for details)
Cheque in Pounds Sterling made out to Elite Training European Ltd
PayPal (please ask for details).

Improve That Process Game.

Buy the Improve That Process Game. Price: £495.00 + delivery and VAT (if applicable)

Google Checkout will process your online card transaction. Please select the appropriate delivery service in their checkout and we will deliver the game(s) to you.

We can arrange for shorter or longer delivery times, which will increase or decrease the cost of delivery. If you would like alternative shipping costs or have questions about ordering, see our Ordering page or contact us.

We develop and sell a wide range of business simulation games and training material. We also sell selected training activities and games produced by other top training companies that achieve excellent results in our training courses and events. This training activity like many of the business games we sell, allows you to build your collection of readymade trainer-led activities or tailor your own training program. The activities are ideal for your training course, seminar or conference.

Expert advice to help you choose and use

With our business experience and expertise in training, we can help you choose the right training material or business game. Advice is free and there is no obligation to buy.

To see the other companies that have bought business simulation games from us and their feedback on our services please visit our >> Customers and Feedback Page

Prefer us to run the game? No problem

Our facilitators will run a business game or training activity at your management conference, seminar or training course.

Just let us know what you want to achieve from running the game and relax in the knowledge that we will make the game interesting, enjoyable and beneficial.

“The general feedback on our conference was ‘one of the best yet!’ I think that using starting the day with the Crime Squad really helped relax people into the day and I think they all found the Hotel exercise both challenging and rewarding and having you run the afternoon enabled us to see how the delegates actually worked together. Thanks to you and your team for helping make our conference a success.

The challenge for us is now to come up with something different for next year so any suggestions would be appreciated.”C. Garrett – Selwood

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