Decisions Decisions!

A Northgate Training Game

Customer service game involving customer service, problem solving and decision making.

An ideal training game to develop:

customer service
problem solving skills
teamwork
decision making.

Decisions! Decisions! is a popular customer service training game that puts teams in charge and gives them decision making authority. With the consequences of each decision having an immediate effect on profit and customer service, care is needed.

Have your teams got the ability to work rationally and well together or will they end in conflict?

How it works

Each team represents a management team of a travel organisation, “Extreme Adventures Ltd” – currently overseeing a trek in Borneo and consisting of 17 clients and courier, Dirk Hanson.

Dirk sends through a stream of problems and teams must decide what option to take. As manager on the spot is Dirk “in touch” or is he over-reacting? Teams must try and maintain profit but at the same time they must ensure customer service. Not an easy balancing act – so when things start to go pear-shaped just what will the teams decide?

What it does

The customer service training game tests group decision-making. Can the team reach decisions amicably and without conflict? Can they manage the competing needs of making a profit and keeping the customer happy!

How well do teams reach consensus? They are asked to make individual decisions as well as the all-important group decisions. How will one team member react when he or she is taken out of the group to make an important decision on behalf of the company? Will the team have defined a set of core values against which they can make their decision? And how will the team react if they have made the wrong choice?

This customer service game focuses on:

The balance between profit and customer service
Problem Solving
Group decision making
Developing a decision-making framework
Teamwork
The unforeseen consequences of one's decisions
The value of everyone's contribution
Managing conflict.

Comments from Users of this Customer Service Game

“A great task where the team had to pull and work together, often to tight deadlines to come to a decision.” P. Imrie – Veterinary Business Development

“Great fun and helped us to work as a team and understand the impact of decisions.”M. Vadera – NATO

“Decisions! Decisions! covered all aspects of team building and decision making. Very enjoyable and lots to think about when working with others both in my team and others.”S. Thurkettle – Colne Housing Society

Download a PDF file of this customer service game.

Buy this game and use it many times; or we will run it for you. Please contact us for more information.

Timing:	1.5 to 2 hours + debrief.
Numbers:	4 to 24 participants (up to 4 teams of 4 to 6) for each business game.
Who:	Staff at any level.
PC required:	One computer (or laptop) and printer required.
Licence Free:	There are no restrictions on how many times you can use this game.
Cost to buy and facilitate yourself:	£395 + delivery and VAT (if applicable).

Buy this game with:

Credit or Debit Card – Click on the “Add to cart” button below or contact us to pay over the phone
Bank Transfer (please ask for details)
Cheque in Pounds Sterling made out to Elite Training European Ltd
PayPal (please ask for details).

Decisions Decisions training game.

Buy the Decisions Decisions training game. Price: £395.00 + delivery and VAT (if applicable)

Google Checkout will process your online card transaction. Please select the appropriate delivery service in their checkout and we will deliver the game(s) to you.

We can arrange for shorter or longer delivery times, which will increase or decrease the cost of delivery. If you would like alternative shipping costs or have questions about ordering, see our Ordering page or contact us.

We develop and sell a wide range of business simulation games and training material. We also sell selected training activities and games produced by other top training companies that achieve excellent results in our training courses and events. This training activity like many of the business games we sell, allows you to build your collection of readymade trainer-led activities or tailor your own training program. The activities are ideal for your training course, seminar or conference.

Expert advice to help you choose and use

With our business experience and expertise in training, we can help you choose the right training material or business game. Advice is free and there is no obligation to buy.

To see the other companies that have bought business simulation games from us and their feedback on our services please visit our >> Customers and Feedback Page

Prefer us to run the game? No problem

Our facilitators will run a business game or training activity at your management conference, seminar or training course.

Just let us know what you want to achieve from running the game and relax in the knowledge that we will make the game interesting, enjoyable and beneficial.

“The general feedback on our conference was ‘one of the best yet!’ I think that using starting the day with the Crime Squad really helped relax people into the day and I think they all found the Hotel exercise both challenging and rewarding and having you run the afternoon enabled us to see how the delegates actually worked together. Thanks to you and your team for helping make our conference a success.

The challenge for us is now to come up with something different for next year so any suggestions would be appreciated.”C. Garrett – Selwood

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