Supply Chain

A practical customer service training activity for communication, customer service problem solving and teamwork.

Supply Chain illustrates the complexities of working within organisations and the need to balance personal, functional and organisational goals and targets in order to be successful.

The activity kit contains all the equipment and information required to offer two different activities:

“Source or Sink” – an exploration of the dynamics of customer/supplier relationships and the efficiency of supply chains.

“Networking” – a team-based problem solving exercise.

Both variations have the common feature of requiring the full involvement of all participants as success depends on effective team working and communication. The situations developed during these exercises have obvious workplace parallels, making transference of the learning back to the workplace achievable with a high degree of impact.

“Networking”

Each participant is connected via a rope link to the other members of a network, which has been chosen by the facilitator. Participants move a colour-coded set of chain links around this network in accordance with rules governing their flow. Each participant has a prescribed sequence of chain links, which they must remove from the flow in order to achieve their individual target. Once an individual has achieved their target, they can no longer take an active part in the flow. The overall aim is for members to achieve their individual target.

“Source or Sink”

The members of the participating group are arranged into a network form, which has been selected by the facilitator to give either a requisite degree of complexity; or as being representative of the real workplace network occupied by the participants.

This customer service training game is particularly useful where:

• customer/supplier relationships need increased efficiency
• employees need to take increased responsibility for customer relations
• the dynamics of business networks need to be demonstrated
• there is an intention to design or redesign business networks
• customer focussed teamwork is seen to be valuable
• network problems need to be explored and resolved
• problem solving skills need to be developed
• a balance between individual and team targets needs to be achieved.

Download a PDF file of this customer service training activity

Buy this game and use it many times; or we will run it for you. Please contact us for more information.

Buy this game with:

• Credit or Debit Card – Click on the “Add to cart” button below or contact us to pay over the phone
• Bank Transfer (please ask for details)
• Cheque in Pounds Sterling made out to Elite Training European Ltd
• PayPal (please ask for details).

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We can arrange for shorter or longer delivery times, which will increase or decrease the cost of delivery. If you would like alternative shipping costs or have questions about ordering, see our Ordering page or contact us.

We develop and sell a wide range of business simulation games and training material. We also sell selected training activities and games produced by other top training companies that achieve excellent results in our training courses and events. This training activity like many of the business games we sell, allows you to build your collection of readymade trainer-led activities or tailor your own training program. The activities are ideal for your training course, seminar or conference.

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Prefer us to run the game? No problem

Our facilitators will run a business game or training activity at your management conference, seminar or training course.

Just let us know what you want to achieve from running the game and relax in the knowledge that we will make the game interesting, enjoyable and beneficial.

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