But This Gamemanagement training course, team building exercises and project management training courses

        Customer Service, Problem Solving,   
            Decision Making and Teamwork
        are involved with this business game.

Decisions!Decisions!
A Northgate  Training Game

An ideal training resource to develop:

  • customer service
  • problem solving skills
  • teamwork
  • decision making.


Decisions! Decisions! is a popular training game that puts teams in charge and gives them decision making authority. With the consequences of each decision having an immediate effect on profit and customer service, care is needed. Have your teams got the ability to work rationally and well together or will they end in conflict?

How it works
Each team represents a management team of a travel organisation, 'Extreme Adventures Ltd' - currently overseeing a trek in Borneo and consisting of 17 clients and courier, Dirk Hanson.

Dirk sends through a stream of problems and teams must decide what option to take. As manager on the spot is Dirk 'in touch' or is he over-reacting? Teams must try and maintain profit but at the same time they must ensure customer service. Not an easy balancing act - so when things start to go pear-shaped just what will the teams decide?

What it does
The training material tests group decision-making. Can the team reach decisions amicably and without conflict? Can they manage the competing needs of making a profit and keeping the customer happy!

How well do teams reach consensus? They are asked to make individual decisions as well as the all-important group decisions. How will one team member react when he or she is taken out of the group to make an important decision on behalf of the company? Will the team have defined a set of core values against which they can make their decision? And how will the team react if they have made the wrong choice?

The business game focuses on:

  • The balance between profit and customer service
  • Problem Solving
  • Group decision making
  • Developing a decision-making framework
  • Teamwork
  • The unforeseen consequences of one's decisions
  • The value of everyone's contribution
  • Managing conflict

Comments from Users of this Business Game

“A great task where the team had to pull and work together, often to tight deadlines to come to a decision.”  
                                                                                                          
P. Imrie - Veterinary Business Development

“Great fun and helped us to work as a team and understand the impact of decisions.”  
                                                                                                          
M. Vadera - NATO

“Decisions! Decisions! covered all aspects of team building and decision making. Very enjoyable and lots to think about when working with others both in my team and others.”           S. Thurkettle - Colne Housing Society

Download a PDF file of this training activity.       We can also run this game for you. Please Contact Us

Timing:            This business game runs from 1.5 to 2 hours + debrief.

Numbers:         4 to 24 participants (up to 4 teams of 4 to 6) for each business game.

Who:                Staff at any level.

PC required:    One computer (or laptop) and printer required.

Licence Free:  When you buy this training material, there are no restrictions on the number of times you can use it.

Cost to buy this game (including a trainer's manual) to facilitate it yourself: £395 + delivery and VAT (if applicable).

Buy this game with:

  • Credit or Debit Card - Click on the Add to cart button below or contact us to pay over the phone
  • Bank Transfer (please ask for details)
  • Cheque in Pounds Sterling made out to Elite Training European Ltd
  • PayPal (please ask for details).

Google Checkout will process your online card transaction. Please select the appropriate delivery service in their checkout and we will deliver the game(s) to you.

We can arrange for shorter or longer delivery times, which will increase or decrease the cost of delivery. If you would like alternative shipping costs or have questions about ordering, please see our Ordering Page or Contact Us


We offer a wide range of activities and games so please contact us to discuss your requirements. We want to ensure that you obtain the maximum benefit from your purchase.

Elite Training European Limited is a leading UK corporate team building and business games training company. We will be pleased to supply the material and facilitator(s) to run a business simulation game, training exercise or team building activity for you.

 

  "On behalf of the team a big thank you to both yourself and Liz for
   making our conference such a success as it was.
                                                    S. Moore - Lovell Partnerships Ltd

Select Another Business Game
We develop and sell a wide range of business simulation games and training material. We also sell selected training activities and games produced by other top training companies that achieve excellent results in our training courses and events.

This training activity like many of the business games we sell it allows you to build your collection of ready made trainer-led activities or tailor your own training program. The activities are ideal for your training course, seminar or conference.

To see the other companies that have bought business simulation games from us and their feedback on our services please visit our >> Customers and Feedback Page

To see examples of costs of our training and details of our training consultants please visit our >> Home Page


For further information please contact:

Liz Garrard
Elite Training European Ltd
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone +44 (0) 1473 610320


Email: games@elitetraining.co.uk

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  PDF file of this training activity  
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Company Registration Number in England and Wales 4433047. VAT Registration Number 700 4528 76

Our Registered address: Elite Training European Ltd, 3 Parkers Place, Martlesham Heath, Ipswich, IP5 3UX

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