Customer Service, Problem Solving,   
            Decision Making and Teamwork
        are involved with this business game.

Decisions! Decisions!

An ideal training resource to develop
customer service,
problem solving skills
and decision making.
Decisions! Decisions! is a business game that puts teams in charge and gives them decision making authority. With the consequences of each decision having an immediate effect on profit and customer service, care is needed. Have your teams got the ability to work rationally and well together or will they end in conflict?

How it works
Each team represents a management team of a travel organisation, 'Extreme Adventures Ltd' - currently overseeing a trek in Borneo and consisting of 17 clients and courier, Dirk Hanson.

Dirk sends through a stream of problems and teams must decide what option to take. As manager on the spot is Dirk 'in touch' or is he over-reacting? Teams must try and maintain profit but at the same time they must ensure customer service. Not an easy balancing act - so when things start to go pear-shaped just what will the teams decide?

What it does
The training material tests group decision-making. Can the team reach decisions amicably and without conflict? Can they manage the competing needs of making a profit and keeping the customer happy!

How well do teams reach consensus? They are asked to make individual decisions as well as the all-important group decisions. How will one team member react when he or she is taken out of the group to make an important decision on behalf of the company? Will the team have defined a set of core values against which they can make their decision? And how will the team react if they have made the wrong choice?

The business game focuses on:

  • The balance between profit and customer service
  • Problem Solving
  • Group decision making
  • Developing a decision-making framework
  • Teamwork
  • The unforeseen consequences of one's decisions
  • The value of everyone's contribution
  • Managing conflict

   Comments from Users of this Business Game

   “A great task where the team had to pull and work together, often to tight deadlines to come to a decision.”  
                                                                                                          P. Imrie - Veterinary Business Development

   “Great fun and helped us to work as a team and understand the impact of decisions.”  
                                                                                                          M. Vadera - NATO

   “Decisions! Decisions! covered all aspects of team building and decision making. Very enjoyable and lots to think    about when working with others both in my team and others.”                S. Thurkettle - Colne Housing Society

Duration:     This business game runs from 1.5 to 2 hours.

Numbers:     Up to 4 teams with 4 to 6 delegates in a team (for each business game).

Cost to buy this activity (including a trainer's manual) to facilitate it yourself: £395 + VAT and delivery.
                    
We will also run this game for you: please Email: games@elitetraining.co.uk or call +44 (0)1 473 610320


Download a PDF file on the Business Game

Elite Training European Limited is a leading UK corporate team building and training resource company. We will be pleased to arrange business simulation games, training exercises or team building activities anywhere in the UK or Europe.

  

  "On behalf of the team a big thank you to both yourself and Liz for
   making our conference such a success as it was.”                                                     S. Moore - Lovell Partnerships Ltd


To see the other companies that choose us for business simulation games and for examples of costs, availability, our training consultants etc., please visit our >> Home Page

This activity is one of many business games from our training resource library which allows you to build your collection of ready made trainer-led activities or tailor your own training program. The activities are ideal for your training course, seminar or conference.

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For further information please contact:

Liz Garrard
Elite Training European Ltd
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone +44 (0) 1473 610320

Email: games@elitetraining.co.uk
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We develop and sell a wide range of business simulation games and training material. We also sell selected training activities and games produced by other top training companies that achieve excellent results in our training courses and events.

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Our Registered address: Elite Training European Ltd, 3 Parkers Place, Martlesham Heath, Ipswich, IP5 3UX

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