A change management training activity
    which shows how effective communication,
         empowerment and managing change
       leads to increased customer satisfaction
                          and profits!

Improve That Process!
A Northgate  Training Game

This change management activity works well with whole departments,
or a mix of delegates from various parts of your organisation.

A business game that encourages delegates to take responsibility for continuous change in working practices and systems. It demonstrates how departments and teams can be ’set’ in their ways and it encourages multi-functional teams to improve systems as an ongoing process.

This change management activity encourages teams to examine their methods of work and empowers them to agree on new process procedures to eliminate waste and add value to the business.

How it Works
Delegates are divided into the following five departments at Tagus Pharmaceuticals: Sales Administration, Production Control, two Production Departments and Packaging.

These departments communicate with each other via an in-tray system of written messages.

Their task is to fulfil customer orders for tablets, over a simulated day of work (30 minutes).

Sales receive the day’s orders and do all the paperwork - invoices, delivery notes and labels. They pass all the tablet requirements to Production Control who must liaise with the two Production departments to produce tablets according to instructions and using the materials provided. Packaging construct packs for holding the tablets. Everything then goes back to Production Control to be checked and made ready for despatch.

Teams do not perform well on the first day - the average is 0 orders sent!

Teams then review their performance, address the problems they faced, manage the change (they are empowered to change what they like) in terms of the ‘process’ and design new ways of working before they begin a second day (30 minutes).

Productivity and profits on Day 2 are far greater - the average is 9 orders sent!

The motivated teams then reflect upon their methods of working and how this relates to their workplace. The Trainer’s Notes give full guidance on key points.

This games focuses on:

• Benefits of cross-functional teams
• Open communication networks
• Continuous improvement
• Embracing and managing change
• Thinking outside the box
• Empowerment

Delegates often enjoy the opportunity to examine new roles - salespeople in production, accounts people in sales - to ensure greater understanding of the issues facing colleagues in the supply chain.

Users' Comments

“Improve That Process! was truly amazing! You could see what happens in organisations with poor processes. Issues that surface slowly over a period of time within an organisation were simulated in just half an hour! Everyone felt the exercise was extremely valuable and powerful.”

“I used Improve That Process! with a group from a manufacturing industry. It was a great game, with lots of learning  points about the benefits of Process v. Departmentalised working and it was easy to use.”

“Thank you for a successful team event. Improve That Process! went really well, we all learnt a lot from it and hope to meet up with you again soon.”

Download a PDF file of this training activity.       We can also run this game for you. Please Contact Us

Timing:            3 hours + debrief.

Numbers:         5 teams with 3 or 4 participants in a team (for each business game).

Who:                Staff at any level.

PC required:    None.

Licence Free:  When you buy this training material, there are no restrictions on the number of times you can use it.

Cost to buy this game (including a trainer's manual) to facilitate it yourself: £495 + delivery and VAT (if applicable).

Buy this game with:

• Credit or Debit Card - Click on the Add to cart button below or contact us to pay over the phone
• Bank Transfer (please ask for details)
• Cheque in Pounds Sterling made out to Elite Training European Ltd
• PayPal (please ask for details).

Google Checkout will process your online card transaction. Please select the appropriate delivery service in their checkout and we will deliver the game(s) to you.

We can arrange for shorter or longer delivery times, which will increase or decrease the cost of delivery. If you would like alternative shipping costs or have questions about ordering, please see our Ordering Page or Contact Us

We offer a wide range of activities and games so please contact us to discuss your requirements. We want to ensure that you obtain the maximum benefit from your purchase.

Elite Training European Limited is a leading UK corporate team building and business games training company. We will be pleased to supply the material and facilitator(s) to run a business simulation game, training exercise or team building activity for you.

  "On behalf of the team a big thank you to both yourself and Liz for
   making our conference such a success as it was.”                                                     S. Moore - Lovell Partnerships Ltd

Select Another Business Game
We develop and sell a wide range of business simulation games and training material. We also sell selected training activities and games produced by other top training companies that achieve excellent results in our training courses and events.

This training activity like many of the business games we sell it allows you to build your collection of ready made trainer-led activities or tailor your own training program. The activities are ideal for your training course, seminar or conference.

To see the other companies that have bought business simulation games from us and their feedback on our services please visit our >> Customers and Feedback Page

To see examples of costs of our training and details of our training consultants please visit our >> Home Page

Team Building Brochure

Company Registration Number in England and Wales 4433047. VAT Registration Number 700 4528 76

Our Registered address: Elite Training European Ltd, 3 Parkers Place, Martlesham Heath, Ipswich, IP5 3UX

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