A change management training activity
    which shows how effective communication,
         empowerment and managing change
       leads to increased customer satisfaction
                          and profits!

Improve That Process!
A Northgate  Training Game

This change management activity works well with whole departments,
or a mix of delegates from various parts of your organisation.

A business game that encourages delegates to take responsibility for continuous change in working practices and systems. It demonstrates how departments and teams can be ’set’ in their ways and it encourages multi-functional teams to improve systems as an ongoing process.

This change management activity encourages teams to examine their methods of work and empowers them to agree on new process procedures to eliminate waste and add value to the business.

How it Works Delegates are divided into the following five departments at Tagus Pharmaceuticals: Sales Administration, Production Control, two Production Departments and Packaging. These departments communicate with each other via an in-tray system of written messages.

Their task is to fulfil customer orders for tablets, over a simulated day of work (30 minutes).

Sales receive the day’s orders and do all the paperwork - invoices, delivery notes and labels. They pass all the tablet requirements to Production Control who must liaise with the two Production departments to produce tablets according to instructions and using the materials provided. Packaging construct packs for holding the tablets. Everything then goes back to Production Control to be checked and made ready for despatch.

Teams do not perform well on the first day - the average is 0 orders sent!

Teams then review their performance, address the problems they faced, manage the change (they are empowered to change what they like) in terms of the ‘process’ and design new ways of working before they begin a second day (30 minutes).

Productivity and profits on Day 2 are far greater - the average is 9 orders sent!

The motivated teams then reflect upon their methods of working and how this relates to their workplace. The Trainer’s Notes give full guidance on key points.

This games focuses on:

• Benefits of cross-functional teams
• Open communication networks
• Continuous improvement
• Embracing and managing change
• Thinking outside the box
• Empowerment

Delegates often enjoy the opportunity to examine new roles - salespeople in production, accounts people in sales - to ensure greater understanding of the issues facing colleagues in the supply chain.

Timing:        3 hours

Numbers:     5 teams with 3 or 4 participants in a team (for each business game).

Cost to buy (including a trainer's manual) to facilitate it yourself: £495 + delivery and VAT (UK Only).
                    
We will also run this activity for you: please Email: games@elitetraining.co.uk or call +44 (0) 1473 610320

Download a PDF file of this Change Management Tool

Elite Training European Limited is a leading UK corporate team building and business games training company. We will be pleased to arrange business simulation games, training exercises or team building activities anywhere in the UK or Europe.

  "On behalf of the team a big thank you to both yourself and Liz for
   making our conference such a success as it was.”                                                     S. Moore - Lovell Partnerships Ltd

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We develop and sell a wide range of business simulation games and training material. We also sell selected training activities and games produced by other top training companies that achieve excellent results in our training courses and events.

This training activity like many of the business games we sell it allows you to build your collection of ready made trainer-led activities or tailor your own training program. The activities are ideal for your training course, seminar or conference.

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Company Registration Number in England and Wales 4433047. VAT Registration Number 700 4528 76

Our Registered address: Elite Training European Ltd, 3 Parkers Place, Martlesham Heath, Ipswich, IP5 3UX

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