Handling anger, violence and aggression in the workplace is easier when you know what to do. Our course will provide you with the knowledge and skills to deal with these situations.

We are helping the police, local authorities and companies to train staff how to effectively deal with anger, aggression and violence in the workplace. Part of our course can include some simple, yet effective self-defence training.

Salespeople, estate agents, planning officers, social workers, benefit officers, receptionists and others who have to meet people are particularly vulnerable. There are a number of safety measures they can take, which together with the confidence they will gain on this course, will help reduce the anger and aggression they might encounter.

Dealing with angry people is not easy, but knowing what to do and say can save injury and improve customer relations.

For information on controlling your own anger please visit our >> Anger Management Course Site

“If you can be patient in one moment of anger you will escape 100 days of sorrow.”    Chinese proverb.

Who will benefit: All staff liable to be in contact with difficult or aggressive people.

Duration: 1 day

By the end of the handling anger, violence and aggression in the workplace course delegates will be able to...

• appreciate what are acceptable and unacceptable levels of behaviour
• identify the causes of anger and aggression in the workplace and elsewhere
• use body language to gain rapport with difficult people
• apply diffusion techniques
• use effective conflict resolution techniques
• practice assertive communication
• demonstrate attack prevention in the street, reception areas and the office
• deal with aggression that turns to violence
• gain advice for estate agents, salespeople, and others on their own
• draw up an action plan to create policies and procedures to identify and reduce risk
• feel confident about dealing with anger or aggression in people

“I don’t care if it my fault,
the customer is always right!”

Our courses consist of 'In-Company' training; we visit companies’ premises or hotels and run courses according to company and staff needs.

We do not run training courses for people from different companies to attend. However, we do run courses consisting of one or two delegates. This enables us to move at the pace of the delegates (as fast or slow as necessary; as deep into the subject as appropriate, and with as much development as possible). These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page        Select Another Course

  “The tutor was very good - eveybody was put at ease. He spent the right amount of time allocated to each section
   which was discussed without rushing. I can now deal with aggressive situations and know how to talk to customers.”                                                                                                  C. Williamson - Suffolk Coastal Ditrict Council

  “Excellent course, my interest was kept to the last minute.”          J. Sutherland - Rainbow International

  “Excellent all - round. I feel much more confident about being able to deal with confrontational situations. All the
   course was useful - a good balance of practical work and discussion.”
                                                                                                 C. Pearn - University College for the Creative Arts

  “The tutor excellently adopted the course to meet our requirements without boredam or overload. He was personable
  and knowledgeable. Flexibility was the key and we finished all the material in good time - including the fantastic video.”                                                                                                   P. Hall - Harvest Church

Team Building Brochure