One day a person is ‘one of the team’ and the next day they can be a supervisor of the team. To perform this role effectively and get results through other people, requires a new range of skills.

This course helps participants to make the transition from team member to an efficient and respected supervisor.

Our supervisory management skill course covers all the important areas a supervisor has to cope with. Through exercises, case studies, practical examples and clear guidelines we will develop the necessary skills and knowledge to achieve results through the effective supervision of staff.

“A person who wants to lead the orchestra must be willing to face the music.”   Anon.

Who will benefit
First line managers, supervisors or team leaders new to the role of supervision, or for anyone who is considering taking on or applying for a new position that requires supervision of others.

This course helps participants to make the transition from team member to an efficient and respected supervisor.

Duration
1 to 5 days depending on delegates needs

Objectives of the Programme

• To provide supervisors with the necessary knowledge, skills and behaviours to increase their effectiveness in their current roles.
  
  
• To equip supervisors with the managerial skills necessary for them to adapt to changing demands in the future.
  
  
• To improve succession planning by providing a structured development program which will enable supervisors to fulfil their potential within the company.

Methodology
In order to establish the training needs of supervisors we ask clients the following questions:

Who should receive the training?
What training they should receive?
When they should do the training?
Where the training should take place?
Why the supervisor should attend? – What is their role and what are their training needs?
How the training should be done? – Length, modular, etc.

This helps us to tailor the course to meet our client's needs and decide on which of the following four areas of responsibility for a supervisor are essential for the course:

Manage Activities

• Planning and organizing work
• Monitoring performance and looking for ways to improve
• Maintain Health and safe environment
• Prioritising work
• Day to day work planning/allocation
• Setting standards/meeting KPI’s (Key Performance Indicators - related to the business targets).

Manage People

• Recognise why supervisors are needed
• To identify the roles and responsibilities of supervisors
• State what they do and identify their role in meeting business priorities
• Establish what relationships supervisors need to develop in order to meet business priorities
• Recognize their training and development needs and take responsibility for self managed development
• Gain an awareness of their management style, with its strengths and weaknesses
• Manage their time to meet objectives
• Gain the trust and support of colleagues/team
• Gain the trust and support of their manager
• Minimize and handle conflict
• Develop assertive behaviour rather than being passive or aggressive
• How to deal with issues, instead of emotions in an assertive confrontation
• The various approaches to deal with conflict and why our actions affect others behaviour (Transactional Analysis).
• Identify and meet training and development needs of staff to ensure they produce good results
• Plan the work of the team and individuals, ensuring right person for the right job
• Assess the work of team and individuals
• Give feedback and encouragement to teams and individuals
• Help to deal with staff whose performance is unsatisfactory
• Developing self and others to meet objectives
• Achieving results through people.

Manage Resources

• Identify resources needed and any potential shortfall
• Monitor and control resources
• Identify problems quickly
• Identify and recommend solutions to problem
• Implement solutions
• Meeting and exceeding customer expectations
• Providing quality service
• Meeting KPI’s
• Ensuring smooth workflow

Manage Information

• Appreciate the barriers to effective communication
• Identify information needs of listeners
• Adapt communication styles appropriate to the listeners/situation including selecting an appropriate time and place
• Listen actively, ask questions, clarify points and check mutual understanding
• Give and receive feedback
• Ensure confidentiality
• Use effective communication skills for meetings or presentations
• Carry out team briefings
• Be able to give orders and instructions if appropriate
• Gather and record information
• Carry out performance management
• Assist with recruitment and selection
• Train and develop staff

Intended Learning Outcomes
Following discussion with our clients we then set the learning outcomes. This is an example of part of the managing information training learning outcomes:

On completion of this section of the syllabus the student will be able to:

Primary Learning Outcome
Accept the need for supervisors/team leaders to develop effective communication skills.

Secondary Outcomes

• Understand the benefits of effective oral and written communication skills.
• Recognize that communication is a two way process.
• Apply active listening skills.
• Identify barriers to effective communication and causes of misunderstanding.
• Write clear letters, memos, forms and instructions.
• Demonstrate effective oral briefing skills.
• Identify occasions when oral communication is appropriate.
• Gather and analyse information for briefing.
• Prepare an effective oral briefing.
• Encourage feedback.
• Demonstrate effective writing skills.
• Identify occasions when written communication is appropriate.
• Describe the main forms of written communication in the workplace.
• Write short letters or memoranda on work-related topics:
• Apply the rules of accuracy, brevity and clarity.
• Participate effectively in meetings.
• Identify the purposes of meetings in the working environment.
• Describe the characteristics of a successful meeting.
• Understand what constitutes a successful meeting.
  

Other learning outcomes will be agreed with our client.

We believe that learning should be enjoyable and interesting. This is why we use a training activity called “Exploring the Supervisor's role and Skills" as part of the course. This training resource provokes a thorough discussion on the role and skills of a supervisor. It also helps supervisors to understand how they should apply their skills according to the situation. An enjoyable activity which focuses on their development needs and helps to formulate an action plan.

Click here to see details of the training activity Exploring the Supervisor's Role & Skills

Our courses consist of 'In-Company' training; we visit companies’ premises or hotels and run courses according to company and staff needs.

We do not run training courses for people from different companies to attend. However, we do run courses consisting of one or two delegates. This enables us to move at the pace of the delegates (as fast or slow as necessary; as deep into the subject as appropriate, and with as much development as possible). These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page        Select Another Course

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