Handling Violence and Aggression Training

Gain the knowledge, confidence and skills of how to handle aggression at work.

If you or your staff have to deal with people who do not get what they want, you will know how they can soon show their anger and become aggressive. Not getting what they want or simply having to wait are just two reasons why people change from being calm to aggression.

Handling violence and aggression in the workplace is easier when you know what to do. Our course will provide you with the knowledge and skills to deal with these situations.

We train the police, local authorities and companies to effectively deal with aggression in the workplace.

Part of our course can include some simple, yet effective self-defence training.

Salespeople, estate agents, planning officers, social workers, benefit officers, receptionists and others who have to meet people are particularly vulnerable. Our Handling Aggression at Work training course covers a number of safety measures they can take.

The knowledge and confidence participants gain on this course, will help reduce any anger and aggression they encounter.

Dealing with angry people is not easy, but knowing what to do and say can save injury and improve customer relations.

For information on controlling your own anger please visit our Anger Management Course page

“If you can be patient in one moment of anger you will escape 100 days of sorrow.”   Chinese proverb.

Who will benefit:

All staff liable to be in contact with difficult or aggressive people.

Duration: 1 day

By the end of the violence and aggression training course delegates will be able to…

• appreciate what are acceptable and unacceptable levels of behaviour
• identify the causes of anger and aggression in the workplace and elsewhere
• use body language to gain rapport with difficult people
• apply diffusion techniques
• use effective conflict resolution techniques
• practice assertive communication
• demonstrate attack prevention in the street, reception areas and the office
• deal with aggression that turns to violence
• gain advice for estate agents, salespeople, and others on their own
• draw up an action plan to create policies and procedures to identify and reduce risk
• feel confident about dealing with anger or aggression in people.

“I don't care if it my fault,
the customer is always right!”

About us

Elite Training European Limited is a leading UK provider of violence and aggression training.

For over 15 years, we have been delivering excellent management training and personal development skills to businesses and public sector organisations in London and the South East, East Anglia and across the UK. Based in Suffolk means we are within easy travelling distance of Buckinghamshire, Cambridgeshire, Essex, London, Hertfordshire, Kent, Norfolk, Northamptonshire, Surrey and Sussex. We will also arrange a course anywhere in the UK or Europe.

In-House Training Courses

Our In-House training courses mean that we travel to you and save your travel time and costs.

Choose a time and date suitable for you and our high-level tutors with up-to-date, practical experience in this course, will tailor a course to meet your needs.

Personalised training at an affordable price

We are busy running In-House training courses, so we do not offer open courses for people from different companies or organisations to attend. However, we offer training courses for one or two participants, which has the flexibility to vary pace and depth of study. These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page or Customers and Feedback Page