Customer Service Training Course

Appreciate the benefits of customer service and get more from your staff and business

Providing great customer service is critically important to any business. Keeping the customer satisfied needs to be the goal of everyone in the organization.

A patient seeing the doctor to complain about the symptoms they are experiencing does not want to be told that it is their own fault and there is nothing that can be done (even though the patient may well have caused the problem). Customers need to be handled the same way, by looking for solutions as opposed to looking for blame.

A vital ingredient of any lasting customer service programme will be an emphasis on identifying creative and innovative ways of giving your customers what they want … on time, every time … at the right cost.

In the same way coping with awkward and complaining customers effectively whether they be ratepayers, disgruntled passengers or irate account customers, marks out the professional from the amateur.

It is also important to appreciate there are internal customers, who need to be treated with the same care and understanding as external customers.

Just one person can mar a customer's perception of a Company. Our customer service training will enable your staff to appreciate the benefits of effective customer service.

We believe that learning should be enjoyable and interesting. This is why we often use the training activity called "Decision! Decisions!" as part of the course. This training resource is a business game that puts teams in charge and gives them decision making authority. With the consequences of each decision having an immediate effect on profit and customer morale, care is needed.

Download a PDF file on the Decisions! Decisions! Business Game

Who will benefit:

All staff, although managers could attend separately.

Duration: 1 day

By the end of the customer service course delegates will be able to…

• explain the impact of customer service
• identify the impact and importance of effective customer service
• recognise your contribution to the success of the organisation
• appreciate the benefits of effective customer service
• develop the perception to put themselves in the customer's shoes
• recognise what your customers wants and expects
• apply effective communications
• recognise the affect your attitude has on the behaviour of others
• use basic assertiveness skills
• deal with complaints and difficult customers competently
• understand the current climate of business etiquette and take personal responsibility for new objectives to delight customers
• differentiate between the product / service supplied and customer relations
• use a range of interactive skills
• Define, describe and specify the detail of effective Customer Service in their own business that will meet customers' expectations.

“The bitterness of poor quality lingers long after the sweetness of a cheap price has disappeared.”Anon.

About us

Elite Training European Limited is a leading UK provider of Customer Service training courses.

For over 15 years, we have been delivering excellent management training and personal development skills to businesses and public sector organisations in London and the South East, East Anglia and across the UK. Based in Suffolk means we are within easy travelling distance of Buckinghamshire, Cambridgeshire, Essex, London, Hertfordshire, Kent, Norfolk, Northamptonshire, Surrey and Sussex. We will also arrange a course anywhere in the UK or Europe.

In-House Training Courses

Our In-House training courses mean that we travel to you and save your travel time and costs.

Choose a time and date suitable for you and our high-level tutors with up-to-date, practical experience in this course, will tailor a course to meet your needs.

We guarantee you will enjoy the Customer Service training course and see the benefits for the participants and your organisation.

Personalised training at an affordable price

We are busy running In-House training courses, so we do not offer open courses for people from different companies or organisations to attend. However, we offer training courses for one or two participants, which has the flexibility to vary pace and depth of study. These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page or Customers and Feedback Page