Customer Service Decisions business game launching at CIPD L&D Show 2016
Join us at the CIPD Learning and Development Show at the Olympia London on 11-12 March 2016 on Stand 866. We’ll be launching our latest business game, Customer Service Decisions.
In Customer Service Decisions, team(s) represent the new management team of the Elite Hotel, turning it from a run down, loss making business, to a successful profit making business following an upgrade. Customer services, decision making and consensus seeking are key to your team's and the hotel's success.
Great customer service is critical to your business. Just one person can mar a customer's perception. Our Customer Service Decisions business game will enable your staff to appreciate the benefits of effective customer service.
As a CIPD L&D Show special offer, we’re providing 10% off this game, discounted to £445 + delivery & VAT (if applicable).
To qualify, email EliteCIPDOfferCSD1 to This email address is being protected from spambots. You need JavaScript enabled to view it..
Offer valid 11-31 May 2016 and subject to our usual terms & conditions, and delivery times & costs.
Visit our stand, 866, for greater discounts.
Register to attend the CIPD L&D Show for free. We look forward to seeing you there!
Key benefits of our business game:
- Appreciate customers’ wants and expectations
- Experience the impact customer services has on profit (or loss)
- Improved consensus seeking and decision making
- Buy and use as many times as you want
- Easy to use – just follow the included trainer's guide
- Lively and fun structured learning activity, focusing on real, relevant workplace issues.
Applications of this business management game
- Invaluable as part of a customer services, decision making or problem solving training course
- Ideal for leadership, management and supervisor training
- Fun learning experience on a conference and away day
- Excellent as part of an assessment centre and for student in universities, schools and colleges
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About us
For over 15 years, we have been delivering excellent management training and personal development skills to businesses and public sector organisations in London and the South East, East Anglia and across the UK. Based in Suffolk means we are within easy travelling distance of Buckinghamshire, Cambridgeshire, Essex, London, Hertfordshire, Kent, Norfolk, Northamptonshire, Surrey and Sussex. We will also arrange a course anywhere in the UK or Europe.
Our courses involve experiential learning with the use of business games and training materials. These activities help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points - “What I hear, I forget; what I see, I remember; but what I do, I understand.” Confucius 451 BC
In-House Training Courses
Our In-House business training courses mean that we travel to you and save your travel time and costs.
Choose a time and date suitable for you and our high-level tutors with up-to-date, practical experience in this course, will tailor a course to meet your needs.
We guarantee you will enjoy the Customer Service training course and see the benefits for the participants and your organisation.
Personalised training at an affordable price
We are busy running In-House business training courses, so we do not offer open courses for people from different companies or organisations to attend. However, we offer training courses for one or two participants, which has the flexibility to vary pace and depth of study. These are not as expensive as you might think!
To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page or Customers and Feedback Page
