Modern quality management systems involve individuals with a larger number and wider variety of other people in the course of their work than ever before, which inevitably means more opportunity for conflicts to arise.
For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organisation as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking – in short, it wastes energy, time and money.
Each of us has a way of dealing with conflict that minimises the emotional trauma that we experience. Commonly we use the same strategy for many different types of situations, this has many disadvantages. Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This requires an understanding of the ways the disagreement can be approached.
An autocratic, coercive management style can soon leads to a lack of moral and possible action against the manager. Modern managers negotiate with their staff and help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.
Our conflict resolution training course will provide you with a number of “tools” to use when dealing with conflict.
Your delegates will learn to:
“A first class facilitator/trainer. I enjoyed it all – but of particular interest was the psychology and conflict styles. I enjoyed and benefited from the course today. I should like to use Elite again – very good.” T. Giaffreda – IKEA
“All parts of the seminar were very useful. It made you think about where you may be going wrong. I would like to do another seminar.” I. Oliver – Akzo Nobel
Description Transforming to improve profitability, performance and customer satisfaction? Increasing employee engagement and retention, or implementing your people strategy agenda (from recruitment to succession)? Elite’s coaches have over twenty years of defining, planning and implementing...
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To find out more about this training course, including costs, or how we can tailor training for your organisation, please fill out the form below or call us on +44 (0) 20 3290 1473 or email us at training@elitetraining.co.uk.
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