Customer Service
Customer Service Decisions Business Game
Teams relish discussing key customer service scenarios managing a hotel to reach consensus maximising company profits
High-quality customer service is a deal-breaker when customers decide whether to repeat business or not, so it’s key to make it exceptional first time. Our bespoke, interactive customer services training course will empower your staff to raise your customer care standards to an outstanding level, resulting in improved organisational performance.
We recognise that company needs are unique when it comes to customer service training, so we’ll bear that in mind when planning the precise content and structure of your course. With 55% of consumers expecting better customer service year over year, customer service must be of a high standard, and our customer service training can make that a reality.
“I’ve done a few customer services courses, but this has been the best.”
K. Slatcher – BASIS Registration Ltd
“Brilliant session, very interactive and invited participation. Good experience/knowledge/examples. Thank you! Enjoyed and useful. [Most useful were] turning negatives to positives and barriers to communication.”
T. Sutton – Serve and Protect Credit Union
Teams relish discussing key customer service scenarios managing a hotel to reach consensus maximising company profits
Description Transforming to improve profitability, performance and customer satisfaction? Increasing employee engagement and retention, or implementing your people strategy agenda (from recruitment to succession)? Elite’s coaches have over twenty years of defining, planning and implementing...
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Use creativity & customer service skills to make organisations successful in 50 different business scenario challenges
To find out more about this training course, including costs, or how we can tailor training for your organisation, please fill out the form below or call us on +44 (0) 20 3290 1473 or email us at training@elitetraining.co.uk.
We design and deliver interactive, tailored training courses, from one-to-ones to larger groups, usually in-house (in-person or live remote), tailored to business’ unique requirements. We don’t run open public, online or distance learning courses.
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