Creative Customer Service Challenge Business Game

Today’s business challenges mean that the difference between success and failure is more the attitude and creativity of employees, and their desire to provide exceptional customer service, than the business model adopted. If employees feel that what is asked of them is unreasonable, they are likely to be negative towards it, ultimately leading to poor customer service and business performance. In this customer service business game, participants soon learn and practise the benefits of being positive and creative, even in difficult situations.

• Participants face challenges far tougher than they’ll experience in their real work place, encouraging them to find creative, winning solutions by applying key business drivers: The business’ brand, product and service Unique Selling Points, market opportunities and the product and service benefits.
• Individuals are then challenged against each other, articulating their creative thinking and coming up with ingenious solutions to make their business work by providing original customer solutions.
• The competing delegates vote for the best business and the most successful delegates proceeding to the next round, and another business challenge. The game continues until there is just one person left, the Customer Services Winner!
• In addition to encouraging creative thinking and seeking positive opportunities in dire adversity, this business game allows delegates to learn from each other and develop their creative thinking, positive thinking and customer service skills.

• Greater understanding of components that lead to exceptional customer service and satisfaction
• Appreciation of the importance of identifying business benefits and Unique Selling Points
• Focus on positive opportunities
• Improved positive thinking, creative thinking and presentation skills
• Learning from analysis

• Trainer’s guide – full instructions on how to run the game and how to achieve the best results, including debriefing and customer service guidance
• Individual briefing sheet – for each delegate
• 50 customer service tasks
• Profits warning cards
• Score sheets – to help the facilitator capture the evidence to support a thorough and evidenced debrief after the game

• Business Game PDF
• Business Games Brochure
• Course Brochure
• Team Building Brochure

“My group really enjoyed it and came up with some very creative ideas. Interestingly as well, there was clear development in their ability. In each round, their presentations of each requirement, improved upon their previous one.”