For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organisation as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking - in short, it wastes energy, time and money.

Each of us has a way of dealing with conflict that minimises the emotional trauma that we experience. Commonly we use the same strategy for many different types of situations, this has many disadvantages. Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This requires an understanding of the ways the disagreement can be approached.

An autocratic, coercive management style can soon leads to a lack of moral and possible action against the manager. Modern managers negotiate with their staff and help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

Our conflict management training course will provide you with a number of 'tools' to use when dealing with conflict.

“Not everything that is faced can be changed, but nothing can be changed until it is faced.”     James Baldwin

Who will benefit: All staff who would benefit from helping others to resolve interpersonal differences at work.

Duration: 1 day

By the end of the conflict management training course delegates will be able to...

• identify different types of conflict at work and know your preferred method of dealing with conflict
• use different strategies for dealing with conflict
• use assertive behaviour rather than aggressive or passive behaviour
• make best use of body language, listening and oral communication
• keep your cool, stand your ground and reach a positive resolution
• save time - conflict holds back productivity

How do you react to conflict?

Our courses consist of 'In-Company' training; we visit companies’ premises or hotels and run courses according to company and staff needs.

We do not run training courses for people from different companies to attend. However, we do run courses consisting of one or two delegates. This enables us to move at the pace of the delegates (as fast or slow as necessary; as deep into the subject as appropriate, and with as much development as possible). These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page        Select Another Course

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