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                  Phone Sales
            Training UK Course

Our phone selling training course addresses the individual's skills in commercial use of the telephone - both inbound and outbound calls.

The course addresses the basic concepts of phone selling, call management and planning and the personal styles of communication needed to use it effectively.

Our course on phone sales training covers the methods and techniques needed to deliver improved sales performance, especially for companies who need to take orders by telephone or to make outbound calls to prospective clients. Delegates will learn to use the telephone more naturally, with confidence and with a clear purpose in mind.

Delegates will develop insights into their strengths and areas for development. They will be coached to develop strategies to manage both.

Who will benefit: Any member of staff who is responsible for handling company telephone enquiries or orders, or for a company's telesales of products or services.

Duration: 1-day

By the end of the phone sales training course delegates will be able to...

  • use the phone effectively for both inbound and outbound calls
  • feel confident in planning and managing calls
  • develop a rapport with a customer
  • assess the customer's needs relative to the companies services or products
  • make an offer and deal with any negative responses
  • identify areas for further skills training.

    “An excellent course, a lot to learn in just two days, but I gained many new ideas from the course content. I will
    make particular use of presenting myself and the product on the telephone and face-to-face.”
                                                                                             M. Ridley - John Catt Educational Ltd

   “I just wanted to provide feedback from those who attended the Telephone Techniques course with Mike Sullivan at
    DPAS yesterday.

    ‘Extremely relevant, will be taking a lot back to my role’
    ‘The most useful part of the course for me was the role play’
    ‘Excellent rounded + entertaining, Mike was very good, kept it light & informative’
    ‘Excellent very interactive, time whizzed by’
    ‘I think my telephone tone will improve, and I now feel confident taking a sales enquiry if needed to’
    ‘I will now consider impact of my tone and verbal expressions’

    Overall everyone was extremely positive, and walked away more confident in taking a sales enquiry including
    techniques to listen carefully and to use open questions. I think before the training some were a little worried to how
    relevant the training would be to them, however they all advised that many aspects were very relevant to there everyday
    role, even if they do not respond to many direct sales enquires.”                                    L. Colebourn - DPAS

For further information please contact:

Liz Garrard
Elite Training European Ltd
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone (01473) 610320

Email: courses@elitetraining.co.uk
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