Letter Writing Training

Tailored for your requirements, your letter writing course will enable training delegates to:

• feel confident when faced with writing a difficult letter
• make the right impression to get the right results
• write clear and concise letters to create a positive image in the eyes of your customers
• improve their writing skills and avoid common mistakes
• use a business writing style
• focus on dealing with complaints, customer service letters, standard letters etc
• deal with even the most difficult customer, prevent problems escalating and increase goodwill.

Are your business letters brief, easy to read and contain no jargon? Do they have a logical layout and a proper sequence of ideas? If not, we can help.

Our letter writing course is for people who want to write clear, professional, business letters and other short documents that communicate key messages in the right way.

Our trainers are all experts in professional business-writing skills and know that not everyone finds it easy to make a point succinctly. We’ll help you get your message across and make sure your documents get to the top of the pile. We will even show you how to enjoy it!

• save time and increase their letter writing confidence
• get the customer ‘on side’ in the first paragraph
• deliver negative news
• make the most of good news
• understand the importance of preparation and structure
• describe the basic rules of writing: Accuracy, Brevity and Clarity
• use an easy approach to writing with an appropriate language, punctuation and style
• use correct grammar and punctuation
• use useful aids to writing
• express themselves clearly
• appreciate the benefits of handling a complaint effectively
• avoid phrases that create a wrong impression
• use appropriate steps when replying to letters
• write letters that get results.

Participants discuss with their course tutor the type of letters they write and the areas they would like covered. The training course is then tailored to meet their needs.

Our easy-to-learn techniques and exercises, enables participants to develop skills to write letters that are easy to read and convincing.

The course workbook will be valuable reference book, covering all aspects of the course and packed with ideas, tips and practical examples on how to write letters.

• Example of Content
• Business Games Brochure
• Course Brochure
• Team Building Brochure

“It was good to meet you and I would like to thank you for the excellent courses you presented. I have had some very positive feedback from both courses and I have to say that the course on Thursday was extremely valuable to me.”  S. Hughes – Burghley House Preservation Trust

“[The trainer] – what a legend! Very friendly and explained grammar perfectly. Seeing how our letters and emails could be improved was most useful.”  S. Palmisciano – Propertymark

“An excellent presentation, very interesting exercises; I would recommend this course. The material is superb and will act as my bible.”  B. Johnson – Avios

“All aspects of the course were important and applicable in other areas of my job such as dealing with ‘phone calls. Great tutor, very calm, fitted in with the team and helped us very much.”  L. Ngalaba – London Mint Office