Telephone Sales Training

Learn the methods and techniques needed to deliver improved telephone sales performance, in this interactive, bespoke, telesales training course

Description

Marketing by telephone can be one of the most cost efficient strategies to employ as part of your marketing strategy.

Learn how to speak to potential and existing customers and maximise your sales with practical techniques specifically designed for that telephone contact.

Address individuals’ skills in the commercial use of the telephone – both inbound and outbound calls, understanding the basic concepts of phone selling, call management and planning and the personal styles of communication needed to use it effectively.

Our phone sales course covers the methods and techniques needed to deliver improved sales performance, especially for companies who need to take orders by telephone or to make outbound calls to prospective clients. Training delegates will learn to use the telephone more naturally, with confidence and with a clear purpose in mind.

Delegates will develop insights into their strengths and areas for development. They will be coached to develop strategies to manage bot

Any member of staff who is responsible for handling company telephone enquiries or orders, or for a company’s telesales of products or services.

  • Use the telephone effectively for both inbound and outbound calls
  • Feel confident in planning and managing calls
  • Develop a rapport with a customer
  • Assess the customer’s needs relative to the companies services or products
  • Make an offer and deal with any negative responses
  • Identify areas for further skills training.

“An excellent course, a lot to learn in just two days, but I gained many new ideas from the course content. I will make particular use of presenting myself and the product on the telephone and face-to-face.”  M. Ridley – John Catt Educational Ltd

“Great course, really enjoyed it.”  E. Coffey – Park Holidays

Our training course clients include:

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    Typical Training Duration: 1 day

    Where: In-house: Live remote or your office

    Training Dates: Client's preferred dates

    Find out more

    To find out more about this training course, including costs, or how we can tailor training for your organisation, please fill out the form below or call us on +44 (0) 20 3290 1473 or email us at training@elitetraining.co.uk.

    We design and deliver interactive, tailored training courses, from one-to-ones to larger groups, usually in-house (in-person or live remote), tailored to business’ unique requirements. We don’t run open public, online or distance learning courses.

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