Customer Service Challenge Business Game | Training Activity

Use creativity and customer service skills to make organisations successful in 50 different business scenario challenges

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TIMING

1 to 2 hours + debrief

NUMBERS PER GAME

4 to 12 participants

WHO WILL BENEFIT?

All staff involved in customer services

COMPUTER

Not required

LICENCE FREE

No restrictions on the number of times you can use this game

PRICE TO BUY OR FACILITATE

Buy: £199 + delivery & VAT (if applicable)

Elite Facilitate: £850 + VAT for up to 24 delegates at your UK venue

Strengthen customer service skills, including identifying opportunities to deliver exceptional customer service.

PURPOSE

Today's business challenges mean that the difference between success and failure is more the attitude and creativity of employees, and their desire to provide exceptional customer service, than the business model adopted. If employees feel that what is asked of them is unreasonable, they are likely to be negative towards it, ultimately leading to poor customer service and business performance. In this customer service business game, participants soon learn and practise the benefits of being positive and creative, even in difficult situations.

HOW IT WORKS

  • Participants face challenges far tougher than they'll experience in their real work place, encouraging them to find creative, winning solutions by applying key business drivers: The business' brand, product and service Unique Selling Points, market opportunities and the product and service benefits.
  • Individuals are then challenged against each other, articulating their creative thinking and coming up with ingenious solutions to make their business work by providing original customer solutions.
  • The competing delegates vote for the best business and the most successful delegates proceeding to the next round, and another business challenge. The game continues until there is just one person left, the Customer Services Winner!
  • In addition to encouraging creative thinking and seeking positive opportunities in dire adversity, this business game allows delegates to learn from each other and develop their creative thinking, positive thinking and customer service skills.

BENEFITS FOR YOUR ORGANISATION

  • Greater understanding of components that lead to exceptional customer service and satisfaction
  • Appreciation of the importance of identifying business benefits and Unique Selling Points
  • Focus on positive opportunities
  • Improved positive thinking, creative thinking and presentation skills
  • Learning from analysis

SUPPLIED WITH THE GAME:

  • Trainer's guide – full instructions on how to run the game and how to achieve the best results, including debriefing and customer service guidance
  • Individual briefing sheet – for each delegate
  • 50 customer service tasks
  • Profits warning cards
  • Score sheets – to help the facilitator capture the evidence to support a thorough and evidenced debrief after the game

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Buy the Customer Service Challenge game.
Price: £199 + delivery & VAT (if applicable).

WorldPay will process your online card transaction & we will deliver the game(s) to you.

Buy this game & use it many times; or we will run it for you.  Please Contact Us for more information.

All transactions are in Pounds Sterling.

Buy this game with:

  • Credit or Debit Card. Click on the Add to cart button below or Contact Us to pay by phone
  • Bank Transfer (please ask for details)
  • Cheque in Pounds Sterling made out to Elite Training European Ltd
  • PayPal. Click on the Add to cart button below or contact us to pay by phone

All transactions are in Pounds Sterling.

Comments from Customer Service Challenge Training Game

"My group really enjoyed it and came up with some very creative ideas. Interestingly as well, there was clear development in their ability. In each round, their presentations of each requirement, improved upon their previous one."

ABOUT US

  • For over 20 years we've been delivering excellent management training and personal development skills to businesses and public sector organisations across the UK.
  • Our trainers enhance the learning experience with our high energy, results driven approach.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.

WHY CHOOSE ELITE TRAINING

  • Training Courses: Skilled and experienced trainers that develop and understand your needs and deliver enjoyable, tailored and cost-effective in-house training.
  • Business Games: Fun and realistic, sold worldwide to use over and over again for quality development.
  • Team Building: Injecting training expertise, real-life examples and fun to draw out key learnings.
  • Coaching: Results driven executive and business coaching, creating environments where people develop and thrive, improving performance.
  • Development Programmes: Tailored and bespoke programmes, developing and inspiring leaders, supporting strategic objectives and business change.

 

OUR CLIENTS

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:

BALFOUR BEATTY COCA-COLA GLAXOSMITHKLINE GOLDMAN SACHS
       
IKEA JOHN LEWIS PWC WALMART

If you are interested in finding out more about our Customer Service Challenge game please fill out the form, or call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties.

 

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Telephone: +44 (0) 20 3290 1473

Email: info@elitetraining.co.uk

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