One to five days - depending on your needs


In-house: Live remote, your office, or local cohort

Training Dates

Client's preferred dates, or register your organisation's interest for open programmes


Contact us to use your apprenticeship levy or for 95% Government co-investment

The supervisor is the critical business link between the higher echelons of a business deciding strategy and the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business and meet the needs of the supervised staff. This course trains new or existing supervisors on those essential skills to be successful.


The Team Leader or Supervisor Level 3 apprenticeship standard covers managing a team, operations & projects to meet the organisation’s goals.

  • Typical responsibilities: Supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
  • Who: Supervisor, Team Leader, Project Officer, Foreperson, Shift Supervisor and Shift Manager.
  • Planned Duration: 12 months (typically 12 months). Apprenticeships must last a minimum of twelve months and involve at least 20% Off The Job (OTJ) training, e.g. Training courses, coaching, shadowing colleagues, mentor support, managing projects, reading, etc.
  • Max Funding: Your investment for this apprenticeship standard is normally £4,500 per apprentice, paid directly from your apprenticeship levy pot, or if you're a non-levy paying employer (or have insufficient funds in your apprenticeship levy account), the Government would co-invest 95%, hence your organisation would invest just £225 + VAT per apprentice.
  • Entry Requirements: Decided by each employer, e.g. Five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this prior to the End Point Assessment (EPA).
  • Progression: On completion apprentices can register as an associate member with the Institute of Leadership and Management (ILM) for £150 pa, with post-nominals AMInstLM, or an affiliate member with the Chartered Management Institute (CMI) for £180 pa. The team leader or supervisor role may be a gateway to further career opportunities, such as more senior management roles, including the Operations & Departmental Manager Level 5 apprenticeship.


During discussions with our clients we agree learning outcomes. This is an example of part of the managing information training learning outcomes:

  • Accept the need for supervisors or team leaders to develop effective communication skills.
  • Understand the benefits of effective oral and written communication skills
  • Recognise that communication is a two way process
  • Apply active listening skills
  • Identify barriers to effective communication and causes of misunderstanding
  • Write clear letters, memos, forms and instructions
  • Demonstrate effective oral briefing skills
  • Identify occasions when oral communication is appropriate
  • Gather and analyse information for briefing
  • Prepare an effective oral briefing
  • Encourage feedback
  • Demonstrate effective writing skills
  • Identify occasions when written communication is appropriate
  • Describe the main forms of written communication in the workplace
  • Write short letters or memoranda on work-related topics
  • Apply the rules of accuracy, brevity and clarity
  • Participate effectively in meetings
  • Identify the purposes of meetings in the working environment
  • Describe the characteristics of a successful meeting
  • Understand what constitutes a successful meeting.


Supervisory Skills are Knowledge and Skills within the Operations / Departmental Manager Level 5 apprenticeship standard and Team Leader / Supervisor Level 3 apprenticeship standard, hence when delivered as part of these apprenticeships, you can utilise your apprenticeship levy to cover your Learning and Development (L&D) investment. See our apprenticeship overview for more information on this cost effective way to invest in your organisation's supervisor skills.

About us

  • For 25 years we've been delivering excellent bespoke business, management and personal development skills training courses to organisations, including businesses, public sector and not for profit across the UK and EMEA.
  • Our trainers enhance the learning experience with our high energy, results driven, interactive approach, both in the classroom or through live remote training.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.


  • Training Courses: Skilled and experienced trainers that develop and understand your needs and deliver enjoyable, tailored and cost-effective in-house training.
  • Business Games: Fun and realistic, sold worldwide to use over and over again for quality development.
  • Team Building: Injecting training expertise, real-life examples and fun to draw out key learnings.
  • Coaching: Results driven executive and business coaching, creating environments where people develop and thrive, improving performance.
  • Development Programmes: Tailored and bespoke programmes, developing and inspiring leaders, supporting strategic objectives and business change.
  • Apprenticeship Standards: Utilise your apprenticeship levy for Level 3-5 business and management apprenticeship standards, designed to your unique requirements.
  • Your choice of in-person or remote learning and development.

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:


If you are interested in finding out more about our Supervisory Skills, please fill out this form.

We design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to business' unique requirements. Our open programmes are for level 3-5 business / management apprenticeship standards only. We don't run public, online or distance learning training courses.

To tailor the Supervisory Skills course, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.