Everybody will at some point in their career deal with a ‘Difficult person’. This may be a customer, somebody you manage, somebody who manages you or a work colleague.
This Course will cover the different techniques available for each scenario to ensure that potentially damaging relationships become productive ones.
Most of us have to deal with difficult people at some time or other. They always want their own way and are prepared to shout and lay down the law until they get it. They have the ability to waste a lot of your time and make you angry or frustrated. The stress of handling difficult people can create a lack of productivity and reluctance to come to work.
Dealing with difficult people is something many people face as part of their everyday work life. Through hands-on activities and practice exercises, delegates learn how to deal with all sorts of difficult people for example:
Whether they are a customer, an employee, boss or even a colleague; they can he hard to handle. But eventually, you will need to stand your ground, but how?
On our Dealing with Difficult People Course we will show you the types of difficult people and how you can handle them. Lets look at one example:
We will help you deal with these and other types of difficult people.
“Thank you again for the ‘Dealing with Difficult People’ training you delivered at Gretton House. I know from feedback I have received, both on evaluation sheets and verbally, that everyone found the course really helpful and very interesting. I am sure this will help when dealing with both staff and customers.” C. Corstin – Gretton Homes
“The seminar was very good, well explained by an approachable tutor. I thoroughly enjoyed it.” M. Waller – Life Skills Solutions
“Excellent course, my interest was kept to the last minute.” J. Sutherland – Rainbow International
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