10 to 30 minutes + debrief
5 to 12 participants
Staff at any level
No restrictions on the number of times you can use this game
Buy: £150 + delivery & VAT (if applicable)
Elite Facilitate: £850 + VAT for up to 48 delegates at your UK venue
Fun icebreaker or customer service game focusing on targets, planning and resource management
This training resource works well:
Choose from 6 ways of using the game for different learning outcomes. For example, when using the game for customer service training; the team is asked to quote to the customer how many deliveries of 'goods' they can make in the time allowed.
Team members are issued with a piece of half-pipe which they hold next to another team member's pipe to create a pipeline. This will allows a ball (the 'goods') to roll down the pipe.
The group's task is to get the ball to roll over a set distance and into a container at the end. Each ball successfully delivered results in a happy customer. It sounds simple and teams naturally want to deliver lots of balls in the time allowed.
Teams normally work quickly to achieve the task; however, this often results in the 'goods' getting damaged when they fall to the ground and they have a disappointed customer. They soon learn the importance of the balance between high production, wastage and customer service.
We supply tennis balls with the game, but you can also use golf balls which will travel much faster, or eggs to emphasise customer care!
Elite Training will not pass your contact details on to any third parties.