Training Courses

Conflict Resolution at Work Course

Reduce your stress when dealing with conflict at work, by using the “tools” from our conflict resolution training.

Modern quality management systems involve individuals with a larger number and wider variety of other people in the course of their work than ever before, which inevitably means more opportunity for conflicts to arise.

For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organisation as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking – in short, it wastes energy, time and money.

Each of us has a way of dealing with conflict that minimises the emotional trauma that we experience. Commonly we use the same strategy for many different types of situations, this has many disadvantages. Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This requires an understanding of the ways the disagreement can be approached.

An autocratic, coercive management style can soon leads to a lack of moral and possible action against the manager. Modern managers negotiate with their staff and help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.

Our conflict resolution training course will provide you with a number of “tools” to use when dealing with conflict.

We also run Handling Anger and Violence in the Workplace courses click here for more information

“Not everything that is faced can be changed, but nothing can be changed until it is faced.”James Baldwin

Who will benefit:

All staff who would benefit from helping others to resolve interpersonal differences at work.

Duration: 1 day

By the end of the conflict resolution training course delegates will be able to…

  • identify different types of conflict at work and know your preferred method of dealing with conflict
  • use different strategies for dealing with conflict
  • use assertive behaviour rather than aggressive or passive behaviour
  • make best use of body language, listening and oral communication
  • keep your cool, stand your ground and reach a positive resolution
  • save time – conflict holds back productivity.

How do you react to conflict?

Conflict Drawing

Testimonials from our Conflict course

“Mick is a first class facilitator/trainer. I enjoyed it all – but of particular interest was the psychology and conflict styles. I enjoyed and benefited from the course today. I should like to use Elite again – very good.”T. Giaffreda – IKEA
“All parts of the seminar were very useful. It made you think about where you may be going wrong. I would like to do another seminar.”I. Oliver – ICI

About us

Elite Training European Limited is a leading UK provider of Conflict training courses.

For over 20 years, we have been delivering excellent management training and personal development skills to businesses and public sector organisations in London and the South East, East Anglia and across the UK. Based in Suffolk means we are within easy travelling distance of Buckinghamshire, Cambridgeshire, Essex, London, Hertfordshire, Kent, Norfolk, Northamptonshire, Surrey and Sussex. We will also arrange a course anywhere in the UK or Europe.

Our courses involve experiential learning with the use of business games and training materials. These activities help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points - “What I hear, I forget; what I see, I remember; but what I do, I understand.” Confucius 451 BC

In-House Training Courses

Our In-House business training courses mean that we travel to you and save your travel time and costs.

Choose a time and date suitable for you and our high-level tutors with up-to-date, practical experience in this course, will tailor a course to meet your needs.

We guarantee you will enjoy the Conflict training course and see the benefits for the participants and your organisation.

Personalised training at an affordable price

We are busy running In-House business training courses, so we do not offer open courses for people from different companies or organisations to attend. However, we offer training courses for one or two participants, which has the flexibility to vary pace and depth of study. These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page or Customers and Feedback Page

Contact Us

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath

Telephone: +44 (0) 20 3290 1473


Follow us


Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473



© 2017 Elite Training European Ltd. All Rights Reserved | Website Design by SE24MEDIA

Mobile Menu