DURATION

1 or 2 days

WHERE

Your Offices (In-House)

TRAINING DATES

Client's preferred dates

COSTS

TBD. According to location & n. of sessions

Great customer service is critical to your business. At Elite Training we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.

WHO WILL BENEFIT

This training is suitable for all service staff whether their customer interactions are telephone-based, online or face-to-face and for the company's managers. Managers could attend the training course separately.

HOW IT WORKS

We discuss the customer services you provide and training areas you would like covered, then tailor the course to meet your needs.
With our easy-to-learn techniques and exercises, participants show empathy, provide solutions and deliver effective customer service.
Our course delivery is interactive and depending on your needs, includes feedback on delegates' letters, telephone technique exercises and face-to-face customer scenarios.

OUTCOME

Your delegates will learn to:

  • Identify the impact and importance of effective customer service
  • Differentiate between the product / service supplied and customer relations
  • Recognise their contribution to the organisation's success
  • Develop the perception to put themselves in the customer's shoes
  • Recognise customers' wants and expectations
  • Recognise the affect attitude has on the behaviour of others
  • Apply effective communications and assertiveness
  • Competently deal with complaints and difficult customers
  • Understand the current climate of business etiquette
  • Take responsibility for new objectives to delight customers

BENEFITS FOR CUSTOMERS:

  • Receiving the right services to the right quality at the right time.
  • Customers feel that they have been 'heard' and understood and are confident that their requests will be dealt with appropriately.
  • Improved customer satisfaction by word of mouth and reputation as customers appreciate that your people make promises they can keep and keep the promises.

 

Contact us

Graeme Jones
Head of Training Services
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone: +44 (0) 20 3290 1473

Email: graeme@elitetraining.co.uk

 

ABOUT US

For over 20 years, we have been delivering excellent management training and personal development skills to businesses and public sector organisations across the EMEA.
Our courses involve experiential learning with the use of business games and training materials. These activities help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.

WHY CHOOSE ELITE TRAINING

  • Tailored and cost-effective practical solutions
  • Sold worldwide, to use over and over again for quality development.
  • Fun and realistic business games and training activities
  • Team building, injecting training expertise, real-life examples and fun to draw out key learnings.

 

OUR CLIENTS

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:

APPLE GOOGLE 02 LLOYDS 
       
AMAZON DYSON MOZ DROPBOX

If you are interested in finding out more about the Customer Care Service please fill out the form.

If you need any help finding the best courses for you, please call us on

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.

 

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Contact

Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473

Email: liz@elitetraining.co.uk

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