Graeme Jones DipPFS & CII (MP)

Graeme is Head of our Training Services and joined our team after enjoying a very successful 30-year career in Banking and Financial Services, predominantly dealing with the SME market.

He accumulated his knowledge of sales and customer service skills through dealing directly with the SME market. He provided financial services both to protect and enhance their wealth before moving into senior management where he developed his coaching skills by managing staff.

Graeme worked as both an Area then Regional Manager both in England and Wales, where he enjoyed the responsibility of delivering stretching sales and customer service targets and managing his staff.

His responsibilities included: recruitment, people development, coaching and performance management. He achieved consistent success, including being the top performing Regional Manager.

Graeme is sharing his sales knowledge and experience by helping marketing teams and sales personnel, understand the dynamics of their relationship with clients at both the strategic level and the interpersonal levels.

He has worked with many top companies including The Royal Bank of Scotland, The Lloyds Banking Group, Santander and Ricoh.

Graeme currently runs courses including: