Training Courses

Telephone Sales Training

Learn the methods and techniques needed to deliver improved telephone sales performance.

Our telephone selling training course addresses the individual's skills in commercial use of the telephone – both inbound and outbound calls.

The course addresses the basic concepts of phone selling, call management and planning and the personal styles of communication needed to use it effectively.

Our course on phone sales training covers the methods and techniques needed to deliver improved sales performance, especially for companies who need to take orders by telephone or to make outbound calls to prospective clients. Delegates will learn to use the telephone more naturally, with confidence and with a clear purpose in mind.

Delegates will develop insights into their strengths and areas for development. They will be coached to develop strategies to manage both.

Who will benefit:

Any member of staff who is responsible for handling company telephone enquiries or orders, or for a company's telesales of products or services.

Duration: 1-day

By the end of the telephone sales training course delegates will be able to…

  • use the telephone effectively for both inbound and outbound calls
  • feel confident in planning and managing calls
  • develop a rapport with a customer
  • assess the customer's needs relative to the companies services or products
  • make an offer and deal with any negative responses
  • identify areas for further skills training.

Testimonials from our Telephone Sales Training course

“An excellent course, a lot to learn in just two days, but I gained many new ideas from the course content. I will make particular use of presenting myself and the product on the telephone and face-to-face.”M. Ridley – John Catt Educational Ltd
“I just wanted to provide feedback from those who attended the Telephone Techniques course with Mike Sullivan at DPAS yesterday. ‘Extremely relevant, will be taking a lot back to my role.’
‘The most useful part of the course for me was the role play.’
‘Excellent rounded + entertaining, Mike was very good, kept it light & informative.’
‘Excellent very interactive, time whizzed by.’
‘I think my telephone tone will improve, and I now feel confident taking a sales enquiry if needed to'
‘I will now consider impact of my tone and verbal expressions.’ Overall everyone was extremely positive, and walked away more confident in taking a sales enquiry including techniques to listen carefully and to use open questions. I think before the training some were a little worried to how relevant the training would be to them, however they all advised that many aspects were very relevant to their everyday role, even if they do not respond to many direct sales enquires.”
L. Colebourn – DPAS

About us

Elite Training European Limited is a leading UK provider of Telephone Sales Training courses.

For over 20 years, we have been delivering excellent management training and personal development skills to businesses and public sector organisations in London and the South East, East Anglia and across the UK. Based in Suffolk means we are within easy travelling distance of Buckinghamshire, Cambridgeshire, Essex, London, Hertfordshire, Kent, Norfolk, Northamptonshire, Surrey and Sussex. We will also arrange a course anywhere in the UK or Europe.

Our courses involve experiential learning with the use of business games and training materials. These activities help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points - “What I hear, I forget; what I see, I remember; but what I do, I understand.” Confucius 451 BC

In-House Training Courses

Our In-House business training courses mean that we travel to you and save your travel time and costs.

Choose a time and date suitable for you and our high-level tutors with up-to-date, practical experience in this course, will tailor a course to meet your needs.

We guarantee you will enjoy the Telephone Sales Training course and see the benefits for the participants and your organisation.

Personalised training at an affordable price

We are busy running In-House business training courses, so we do not offer open courses for people from different companies or organisations to attend. However, we offer training courses for one or two participants, which has the flexibility to vary pace and depth of study. These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page or Customers and Feedback Page

Contact Us

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath

Telephone: +44 (0) 20 3290 1473


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Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473



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