Our Customers Feedback

Don’t just take our word for it; here are some of the many written testimonials we have received from our customers:

E. Tickle – Avios (AirMiles)
“I thought that you remained professional throughout the whole process, from booking to the delivery of the course. I was very impressed and so were my colleagues. You are very friendly and approachable.”

K. Norton – BAA Airports
“Very interactive and so kept my interest throughout. Well organised and delivered courses. Would highly recommend the company.”

R. Rosier – Balfour Beatty
“Good course that was general enough to be applicable to our organisation but specific enough to provide practical help.”

F. Rahaman – Bechtel
“We all had a great time and thoroughly enjoyed working with you and your team of facilitators.”

R. Bell – Bernard Matthews
“The tutor was excellent, constructive and passed the information on very clearly. Good, interesting material.”

A. Baillie – British Energy
“Mick was excellent, very knowledgeable and I've learnt a lot. A very interesting course with lots of participation. One of the best courses I have been on.”

M. Joly – BP
“The tutor displayed excellent delivery of information, advice and flexibility to cover all the important subjects selected by the group.”

L. Halton – BT
“I would just like to say Thank You for making it such an enjoyable and worthwhile event. I think everyone who attended thoroughly enjoyed themselves, and quite a few people managed to tackle personal challenges and complete them with the encouragement and support provided by the course leaders.”

H. Needham – BT
“We had an excellent day with Elite Training. The Creative Business Company, not only enabled us to challenge ourselves but also helped to build team spirit which will be carried on into the workplace. A big thank-you to Mick and Liz.”

J. King – Chartered Institute of Public Finance and Accountancy
“A good session with a nice mix of group and tutor lead activities. Good eye-opener as to the need to be creative in looking at problems.”

R. Lucas – Chelmsford Borough Council
“I've just received the evaluations from your course and subsequently spoken to their manager. He said your session has done wonders for the delegates' confidence. We certainly plan to utilise your services in the future.”

S. Fake – Colas Ltd
“I have had a chance to review the feedback forms which have all been very positive towards the activities you managed for us at our Managers Conference. As you know, it was the first time we had progressed such events and we were a little unsure of how it would be perceived but it worked very well with the ‘team’ atmosphere carrying on into the evening!

We will definitely being looking for further events next year.”

L. Hicks – Copas Farms
“From all at Copas Farms, we just wanted to thank you very much for Friday’s Team Building afternoon. We have had tremendous feedback and it was a joy to see even the most reluctant and reserved members of staff really joining in and enjoying themselves.

Dealing with Elite Training, right from enquiry through to your actual presence on the day, has convinced us that we chose the best company for the job and we particularly want to thank yourself and Liz for being friendly and efficient to deal with. You quickly understood our brief and pitched the exercises at exactly the right level.”

Joe Carey – Department for Transport
“Having spoken to a number of people I have had very positive feedback from everybody. They all thought that this was a fun way of meeting our objective of team building.”

A. Reeves – DHL
“We had good presenters, clear and good fun. I enjoyed good team sharing and involvement. Inhibitions departed when the radio advert was performed.”

A. Maulis – Felixstowe Dock & Railway Company
“The way you used examples relating to everyday life and your previous work experience helped a great deal.”

C. Corstin – Gretton Homes
“Thank you again for the ‘Dealing with Difficult People’ Training you delivered at Gretton House. I know from feedback I have received, both on evaluation sheets and verbally, that everyone found the course really helpful and very interesting. I am sure this will help when dealing with both staff and customers.”

I. Oliver – ICI
“All parts of the seminar were very useful. It made you think about where you may be going wrong. I would like to do another seminar.”

T. Giaffreda – IKEA
“Mick is a first class facilitator/trainer. I enjoyed and benefitted from the course today. I should like to use Elite again – very good.”

A. Carter – Imperial London Hotels
“The tutor was well organised and made the seminar interesting – a very good tutor.”

K. Coupe – Ipswich Borough Council
“I have found Mr Miles extremely professional, insightful in his approach and flexible in terms of tailoring course content to meet the needs of both the organisation and the individual delegates.”

S. Robinson – Ipswich Town Football Club
“An enjoyable day with good instruction and constructive criticism. Now I know what a report should consist of and how to get the point across without waffling.”

C. de Boer – Johnson & Johnson
“There was a good mix of theory and activities. Very good to extrapolate to real life and business. The trainer was well prepared; 'sensed' the group and understood difficulties very well.”

D. Guthrie – Laser-Scan
“I wanted to have the opportunity to put in writing my thanks to both yourself and Liz for what was a superb weekend.

I have asked for feedback on the event from the team that went and everyone without fail has given a glowing report. What is incredibly satisfying to me is that not only did the group get a lot of enjoyment out of the weekend (signified by statements such as 'I would gladly give up a weekend to do it again') but also the concepts of teamwork and consensus seeking have been taken on board and plans set to utilise such vital techniques.

I would have no hesitation in recommending Elite Training to any other organisation that would like to indulge in a team building exercise and no doubt you will be receiving another group from Laser-Scan in the not too distant future.”

L. Ngalaba – London Mint Office
“All aspects of the course were important and applicable in other areas of my job such as dealing with 'phone calls.
Mick is a great tutor, very calm and outgoing. He fitted in with the team and helped us very much.”

S. Moore – Lovell Partnerships Ltd
“On behalf of the team a big thank you to both yourself and Liz for making our conference such a success as it was.”

J. Clark – Magnox Electric plc
“The course was very good all round, an eye opener to life.”

L. Kameche – Marriott Hotel
“Our team build is the subject of the day! We all talk about our days away and how the training with your team was a superb day! We all did well at the high ropes and your team encouraged us very well! The girls team won paintballing so this is kept low key in the office by Nikki, Amy, Annie, Karlie and myself bragg about it!

I heard lots of positive comments on the food. Yes it was fantastic! Thank you and to your team.”

K. Dunphy – Medicines Control Agency
“Probably one of the best courses I have attended. Very well facilitated, good control of group dynamics.”

Senior Officer – Metropolitan Police
“Group participation, encouraged by Mick, helped keep the topics relevant and interesting, but made it fun.

I feel that I have not only gained a skill that will assist a mentee and the Metropolitan Police Service, but also help me in my day by day management in the workplace and outside.”

S. Seymour – The Ministry of Defence
“Since the team has got back to the workplace it has been noticeable how more at ease members are with each other. When problems occur individuals are more willing to support each other because of the
‘bonding’ that has gone on at the team building exercise. This in turn helps the organisation as a whole grow and become more effective. Thus the expenditure spent on such an exercise like this is soon repaid in dividends.”

M. Vadera – NATO
“Great fun and helped us to work as a team and understand the impact of decisions.”

N. Ford – NATS
“We have used Elite Training in the past for a smaller event and had a good experience with them so we were more than happy to choose them again for the larger event held this year. We found Elite, on the previous event and this event, to be very organised from the initial booking to arrival on the day. They supplied enough staff and equipment to ensure all tasks ran smoothly and the day was enjoyed by all with appreciation being shown from our Finance Director who was the owner of this specific Away Day.”

J. Tummcliff – Nuffield Healthcare
“Fun, friendly, made the day enjoyable which helped me to learn and understand.”

C. Creighton – Northern Ireland Office
“I enjoyed the course. The tutor was very nice and made everything interesting. I will definitely be more assertive when transferring calls through to people who don't want to take them. I will also not let my mood transmit to the person calling – if I am having a bad day.”

K. Madden – Norwich Union
“We have had some excellent feedback on the day as a whole and the Wine Bar Game in particular. People like the fact that because time was limited they had to assimilate quite a lot information quickly and delegate tasks to ensure that they were completed in the allotted time. It really did lead to people working as a team and having to trust team members judgements on the delegated tasks. People also liked the very quick feedback which gave the whole game an exciting immediacy. A frequent comment was 'Great fun, and the time just whizzed past.

I have passed your details onto one of my colleagues in another department, and I am sure that he will be contacting you in the near future to discuss his requirements.”

M. Chambers – Openreach
“Thanks to you and your team for a very enjoyable exercise on Tuesday's event. It was really good fun, but with a serious message which I think Chris put across very well at the end of the exercise.

As promised, here's some verbatims from the feedback exercise I did following Anne's event that talk specifically about your session. People were asked what the highlight of the event was for them.”

“The afternoon team event was informative and fun”
“The event in the afternoon was certainly enjoyable”
“The team game – good for networking and team work”
“Team bonding session in the afternoon”

P. Hunter – Palm Europe Ltd
The tutor was excellent, very approachable and kept everyone's attention. It was most useful to learn the different techniques and will help me at work and at home.”

L. Eustace - Random House Distribution
“A BIG thank you for the part you played in our Management Away Day yesterday….everyone has given the most glowing feedback and without doubt, your input helped to give everyone a memorable day.”

S. Webb – Rochford District Council
“Excellent – not enjoyed a course so much.”

C. Way – Sainsbury's Supermarkets
“Many thanks for all the work that went in to planning and running the day, having spoken to a number of people everyone really enjoyed it.”

J. Bell – SCA
“I enjoyed the course; it was well facilitated, open style, a genial presenter.”

M. Hennessy – Security Industry Authority
“We very much enjoyed the day and a big thanks to you all for managing the facilitation and support so well.”

M. Jolliffe – Siemens
“Thank you also for all of your involvement in the 2 days. I believe it has really helped the team realise their strengths as a team and has helped them focus on the future and the way they work together.”

G. Holness – S.I.T.A.
“Some courses can become tedious, but this was interesting and educational. Most rewarding and will be beneficial to me for my contract. Very interesting facilitation with great communication skills.”

M. Smallbone – Smith & Nephew
“We have done these type of exercises before as team building – this was better organised with excellent activities. Mick and Keith were great fun and very supportive.”

C. MacLean – Stonebridge Electronics
“We had a very successful sales seminar which everyone enjoyed. We especially enjoyed the Pizza Game which taught everyone about the importance of making the correct decision and how it affects the outcomes.”

D. Barker – Suffolk County Council
“Excellent two days. Very stimulating and thought provoking.”

S. Smith – Suffolk Coastal District Council
“The course was excellently presented and interest was held for entire course for all participants”

M. Standring – Suffolk Constabulary
“It was good to have a person who understood our problems and gave us a chance to participate in discussions. One of the best one-day courses I have attended for some time.”

W. Self – Suffolk Life
“Many thanks to you and your team for the team building day you held a few weeks ago and for sending through the CD with pictures. The day was a great success and has been the basis for some really useful discussion over the past few weeks.
A colleague here is forming a new team and is interested in running a similar day in January. I have passed your details to him and he may contact you directly.”

L. Eustace - TBS Ltd
“A BIG thank you for the part you played in our Management Away Day yesterday….everyone has given the most glowing feedback and without doubt, your input helped to give everyone a memorable day.”

T. Kristin – University of Westminster
“It is one thing reading about this, but this kind of work is what really hits home and makes you fully understand the importance of the issues. Thank you and I hope to do something similar with you guys at another time!”

A. Reynolds – Waveney District Council
“Exactly what we wanted. Top Drawer!”

S. Ager – West Suffolk Hospital
“Thanks very much for the day, everyone really enjoyed it. The activities were good in that everybody was able to use a particular skill and this also highlighted skills that staff had, that were not previously known to others. Staff felt that the activities were fun, that the small groups were beneficial in that it did not put people under pressure. Your input was excellent, relaxed and friendly. On my part, I was able to relax and enjoy the day as much as others.”

S. Daniels – Winkworth Estate Agents
“A massive thank you to you and all of your team, very professional and friendly lot! The whole company got so much out of the day, it was great fun and a wonderful team building day. I think even a few of us surprised ourselves with theachievements – what a success! Thank you.”

C. Gurney – Wolsey UK
“The trainer was pleasant and made the course very interactive and rewarding. The delivery of the presentation was good.
The most useful part was developing a self awareness, emphasising the importance of listening and avoiding closed questions. I enjoyed the day very much.”

H. Rossiter – Yell Group
“Good, active and a variety. It showed skills not usually obvious in the workplace which highlighted new strengths for individuals and the team. The trainer was enthusiastic and friendly. A very useful day with fun team tasks which we'll remember.”