DURATION

One Day

TRAINING DATES

Client's preferred dates

COSTS

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Learning and development is critical to your business. At Elite Training we offer outstanding tailored training courses to add real value to your organisation and raise performance.

ABOUT

Our letter writing course will enable you to:

  • feel confident when faced with writing a difficult letter
  • make the right impression to get the right results
  • write clear and concise letters to create a positive image in the eyes of your customers
  • improve your writing skills and avoid common mistakes
  • use a business writing style
  • focus on dealing with complaints, customer service letters, standard letters etc
  • deal with even the most difficult customer, prevent problems escalating and increase goodwill.

Are your business letters brief, easy to read and contain no jargon? Do they have a logical layout and a proper sequence of ideas? If not, we can help.

Our letter writing course is for people who want to write clear, professional, business letters and other short documents that communicate key messages in the right way.

Our trainers are all experts in professional business-writing skills and know that not everyone finds it easy to make a point succinctly. We'll help you get your message across and make sure your documents get to the top of the pile. We will even show you how to enjoy it.

BY THE END OF THE COURSE DELEGATES WILL BE ABLE TO: 

save time and increase your confidence in writing letters

  • get the customer 'on side' in the first paragraph
  • deliver negative news
  • make the most of good news
  • understand the importance of preparation and structure
  • describe the basic rules of writing: Accuracy, Brevity and Clarity
  • use an easy approach to writing with an appropriate language, punctuation and style
  • use correct punctuation
  • use useful aids to writing
  • express yourself clearly
  • appreciate the benefits of handling a complaint effectively
  • avoid phrases that create a wrong impression
  • use appropriate steps when replying to letters
  • write letters that get results.

How it works

Participants discuss with their course tutor the type of letters they write and the areas they would like covered. The course is then tailored to meet their needs.

Our easy-to-learn techniques and exercises, enables participants develop skills to write letters that are easy to read and convincing.

The course workbook will be valuable reference book, covering all aspects of the course and packed with ideas, tips and practical examples on how to write letters.

WHO WILL BENEFIT FROM OUR LETTER WRITING COURSE:

All staff that write clear, professional, easy-to-understand business letters.

 

Contact Us

Graeme Jones
Head of Training Services
Elite Training European Ltd
3 Parkers Place
Martlesham Heath
Ipswich
IP5 3UX
UK

Telephone: +44 (0) 20 3290 1473

Email: graeme@elitetraining.co.uk

ABOUT US

  • For over 20 years we've been delivering excellent management training and personal development skills to businesses and public sector organisations across the UK.
  • Our trainers enhance the learning experience with our high energy, results driven approach.
  • Experiential learning with business games and training materials help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points.

OUR CLIENTS

Here are some of our customers who appreciate our experience in training and enjoyed our courses and business games:

BALFOUR BEATTY COCA-COLA GLAXOSMITHKLINE GOLDMAN SACHS
       
IKEA JOHN LEWIS PWC WALMART

Testimonials from the Letter Writing

“It was good to meet you and I would like to thank you for the excellent courses you presented. I have had some very positive feedback from both courses and I have to say that the course on Thursday was extremely valuable to me.”S. Hughes - Burghley House Preservation Trust

“The trainer was Mike – what a legend! Very friendly and explained grammar perfectly. Seeing how our letters and emails could be improved was most useful.”S. Palmisciano – National Association of Estate Agents

“An excellent presentation, very interesting exercises; I would recommend this course. The material is superb and will act as my bible.”B. Johnson – Avios

“Excellent trainer and course. It was useful to see the work learnt in the morning applied to my company's letters in the afternoon.” S. Austin – Johnson Cooper

“All aspects of the course were important and applicable in other areas of my job such as dealing with 'phone calls. Mick is a great tutor, very calm and outgoing. He fitted in with the team and helped us very much.”L. Ngalaba – London Mint Officed

If you are interested in finding out more about our Letter Writing course please fill out the form.

If you need any help finding the best coaching for you, please call us on:

+44 (0) 20 3290 1473

Elite Training will not pass your contact details on to any third parties, and will only contact you in relation to your enquiries.

 

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Contact

Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473

Email: info@elitetraining.co.uk

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