Telephone Training

Learn techniques to ensure you make the most of each opportunity available from every telephone enquiry.

The telephone is an important tool that provides the means by which business is delivered to your door. However, the telephone enquiry is an opportunity, not a guarantee of business.

It is amazing how quickly we form an impression about a person or company when our telephone call is answered.

Customers who are treated well will call again and bring you more business and most calls could be handled better if staff are taught to see things from the customer's perspective.

Our telephone training course will enable staff to develop techniques to ensure they make the most of each opportunity available from every enquiry.

It is relatively easy to bring about substantial improvements by using the techniques taught on this course.

Delegates find the workbook they complete on the course an invaluable tool. It is also an excellent reference to use in the workplace.

“You never get a second chance to make a first impression.”     Anon.

Who will benefit:

All telephone users who could affect the reputation of your organisation.

Duration: 1 day

By the end of the telephone training course you delegates be able to…

  • project a professional image
  • build rapport
  • understand the needs of customers
  • use the principles of good telephone technique
  • make appropriate handovers and re-route calls
  • use questions and summarising skills without antagonising the caller
  • show effective listening skills
  • take and relay accurate messages
  • create the right impression
  • control the call
  • Use recovery strategies and how to turn a complaint into a happy customer
  • gain confidence in dealing with a wide variety of telephone calls
  • show personal commitment to quality and service.

Testimonials from our Telephone Skills Training Course.

“I learnt a lot about responding to different callers. The seminar kept me interested all the time with PowerPoint presentations and discussions. The workbook covered everything I wanted to know.”
P. Hetherington – David Smith St Ives Ltd.
“The course was educational and fun at the same time. Everything was very clear with good explanations.”G. Nantais – Nash Matthews.
“I enjoyed the course. The tutor was very nice and made everything interesting. I will definitely be more assertive when transferring calls through to people who don't want o take them. I will also not let my mood transmit to the person calling – if I am having a bad day.”
C. Creighton – Northern Ireland Office.

About us

Elite Training European Limited is a leading UK provider of Telephone Techniques training.

For over 20 years, we have been delivering excellent management training and personal development skills to businesses and public sector organisations in London and the South East, East Anglia and across the UK. Based in Suffolk means we are within easy travelling distance of Buckinghamshire, Cambridgeshire, Essex, London, Hertfordshire, Kent, Norfolk, Northamptonshire, Surrey and Sussex. We will also arrange a course anywhere in the UK or Europe.

Our courses involve experiential learning with the use of business games and training materials. These activities help participants acquire essential knowledge and skills through active, self-reflective engagement and enable them to remember the key learning points - “What I hear, I forget; what I see, I remember; but what I do, I understand.” Confucius 451 BC

In-House Training Courses

Our In-House business training courses mean that we travel to you and save your travel time and costs.

Choose a time and date suitable for you and our high-level tutors with up-to-date, practical experience in this course, will tailor a course to meet your needs.

We guarantee you will enjoy the Telephone Training Course and see the benefits for the participants and your organisation.

Personalised training at an affordable price

We are busy running In-House business training courses, so we do not offer open courses for people from different companies or organisations to attend. However, we offer training courses for one or two participants, which has the flexibility to vary pace and depth of study. These are not as expensive as you might think!

To see why other companies choose us, and for examples of costs, availability, course trainers, etc., please visit our >> Home Page or Customers and Feedback Page

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Elite Training European Ltd

Telephone: +44 (0) 20 3290 1473


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